Zee Business — Purchased a laptop from ebay and returned it but money not refunded yet

Address:	Rangareddy, Andhra Pradesh, 500035
Website:	ebay.in , DTDC courier services

Dear sir/madam, I have purchased Lenovo G50-80 laptop from ebay.in on 23rd feb 2016 and my paisapay id is [protected] and my claim id is 1755968 and it was delivered to me within 2days. Later i found that on bill o[censored]AE provided by seller it was mentioned has 4GB and it is imported he may not have export/import license and on his listing it is 12GB. I have paid for it[protected] discount so i have paid rs.34000. So i have asked for return and seller accepted it and ebay said they cannot arrange for return shipping and asked me to return the product within 72hrs and they will return my return shipping money also along with my product money. So i have shipped the product on 17th march 2016 through dtdc and my docket number is V28290554 and within 1 day it got delivered .After calling n number of times. Then on april 12th i have received a call from ebay.in saying that screen is damaged in shipping so need a declaration letter from DTDC stating that it was delivered safely. When product got delivered on march 18th ebay.in communicated this information on april 12th which is very late. I believe seller is showing different laptop which is damaged. So i have approached and followed up with DTDC maruthi nagar branch from where i have booked shipping i didn't receive proper response and i have approached malakpet DTDC and ambatpur DTDC branch no proper response was there nor they provided declaration letter. But DTDC ambatpur branch emailed me, so same email i have forwarded to ebay.in. Still ebay said it need declaration letter.Then i have sent a email to claims.[protected]@dtdc .com; Still no response. And ebay.in from past 79 days i am following up with them there is no resolution. I have bought the money for 3% interest and purchased i did not receive my laptop money and courier charges also. I have called seller of ebay he is not responding. Please consider my case and help me to resolve my issue and ask them to refund my laptop, courier, and interest charges. With great faith i am approaching please guide me and resolve my issue. I am attaching UAE bill provided by seller, emails exchanged with DTDC and DTDC courier receipt.