Zoomcar Complaints & Reviews

Booking: 18th June, 9am - 21st June, 10am
Amount paid: 7000

I booked a zoomcar and paid for the delivery option but at the delivery time the host called and informed that he cannot deliver the car and asked me to come and collect. It was not possible for me to travel 10km in heavy rains and collect as I was already late. I asked him to cancel the trip but to my surprise nothing happened and i got a message saying that...

Due to some error in app, I’m not able to end trip. I’m being charged extra money for every hour I’m late....

I booked a car namely Mahindra Marazzo in Zoom car on 1st June 2023 for the date of 2nd June 2023. And my pickup time was around 8 P.M. At 7:30 P.M I went to the location and looked for the car. But I did not find any car there I tried to call the Host and the Host refused to provide the car saying the car got breakdown and asked us to contact Zoomcar customer support. I tried to contact the Zoom car customer support but no one responded....

I had booked a car with Zoomcar (Booking ID: JPSNCDDR7) between 01-June to 05-June for a Swift Dzire which upon booking the host G.Somashekar contacted me via P: [protected] and offered to pickup and drop the car to my location with a charge of 1200/- to be paid to him. We agreed to that, he came dropped the car and forced me to complete the check list as the car had 2 points fuel (25%) displaying incorrectly. The host asked me to drop him...

No provision for changing name and mobile number in the app...

1. I Booked A Zoom Car On 02 Jun 2023 For The Duration Starting From 0000 Hr On 03 Jun 2023 To 1000 Hr On 03 Jun 2023 By Making A Payment Of Rs 2687/- From Zoom Car Mobile Based Application.

2. I Went On To Pick Up The Car At 0045 Hr At The Site Mentioned By Host. But Couldn't Find It And Tried Calling The Host But My Call Was Not Getting Through So I Texted Him Using The Chat Option Available On Apllication.

3....

Hi I am writing this again to file my complaint regarding my zoomcar booking which was 15th May 2023.
I have a booked a car for my 5 day trip but when i reached the pick up location for my car pick up.
The car was already very damaged which was not show or communicated while i was booking the car.
I have paid a large amount for my booking, and looking at the condition of the car i had to cancel my booking without even...

I had booked a petrol automatic prepaying 13k, but when I found the car, it was manual cng. More so there was no key inside as suggested on the app. There was no one to help, no zoomcar customer support. After wasting 1 hour trying everything, i left l. I could not even cancel my booking through the app.

As you know, there is no customer support of zoomcar. I am just getting automated replies saying it was no show and there...

I have been trying to delete my zoomcar account and my private details such as driving license (Dl) and mobile number stored in it.
Zoomcar has told me that they don’t have any such policy and once my dl is uploaded, it is permanently stored in their server.
I have the fundamental right to privacy and should be given the right to decide what can be done with my private details.
As zoomcar has been into data breaches...

Today I booked through Zoomcar. Booking ID: JPSNCE2A8. The booked car Maruti Ritz from 2PM to 10PM on 10th of June, 2023. When I reached the card parking as shown came to know that the car is breakdown and can't take it. Called the customer care no[protected] couple of times and the assistant told me to cancel the booking after 2-3 mins. I cancelled the booking after 20 mins and came to know, the whole money is gone and will not get it...

I have booked a car in Zoomcar on 19 May with booking ID JPSNC0VGZ. (KWID 4948).
I reached the pick up place and tried to locate the car. Car was not there. Then I called the host. He didn't answer my call. Then I called the Zoomcar helpline. A lady picked up the call and said that the car is in some other place and rudely said that I have to go to the new location and collect the car. I have planned everything for the weekend and...

I am a regular zoomcar user . My account was blacklisted for no reason and there was no contact number.i already sent the mail but in reply i got that the mail facility wss shut down what can i do ..

Email [protected]@gmail.com...

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative....

I rented a car from 24th of May to 28th of May. While the car came with Fastag, it was blacklisted and did not work. I called up Zoomcar customer care and they had asked me to pay the tolls in cash and they promised to reimburse all of it along with the penalty.

After ending the trip, I submitted a ticket for Fastag refund on 29th of May at 10:30 am. However, to my disappointment, after 4 days, there is no progress in the...

Trying to unlock the car as it is showing no. Of attempts exceeded and contact customer care, but customer care not reachable...

We got a horrible car which broke down multiple times.
The engine started stalling and stopping. Even in the middle of the highway. We could not even use the AC. In the end, we could not even reach where we wanted to go
I called the customer support when it stopped in the middle of the highway and they told me to get it repaired at a local mechanic and upload the bill. I did that with great difficulty and uploaded the bill of...

Hi zoomcar,
My name is vaishnav and my email id is vaishnav.sable.[protected]@gmail.com earlier i was using this email id with my brothers driving liscense
But now I uploaded my driving liscence and all documents. And that got verified also
Then what is the reason for showing my account is blocklisted ?? Please let me know and resolve my problem
Thanks,
Vaishnav...

I had made a booking on 8th December 2022 (Tata Nexon 2018 - Booking ID: JPS69PVZN | KA03AG1565). The app shows "Bill Cleared" for the booking (as seen in attached image).

But, the app is also asking to "Clear outstanding of ₹558" for the same booking (as seen in attached image).

When I go to pay the amount, the app shows a "Cannot find booking_id" error message (as seen in attached image).

Due...

My booking was starting from 8 pm on 23.04.23, but when I picked up my car, there was a drop off another booking, so the condition of car is not good, but I started my journey . On 24.04.23, during the journey, there was a breakdown in the car, and the cost ofaround 9175 was paid by me.So kindly pay my amount that is used in repairing. I attached the bill. I complained lots of times my booking was completed on 26.04.23, but more than 30 days...

I had booked a car on Zoom car by making a payment of 27, 748/- on 17th of May 2023, I had to pick the car up on 21st of May, On 20th may i got to know that my booking was cancelled, and i got the message that the amount will be refunded. But till date i have beening trying to contact the customer care to resolve the issue but i am unable to contact as there is no other way except through chat bot. The chat bot is just raising a ticket but...