Zoomcar Complaints & Reviews

I have booked a car from 20th may to 23rd may and when modifying the details it said i will be refunded and when entering the page, it said click on pay now, your money won't get deducted. But it did. The company charged me Rs 893 more. Why such scam? And when i called the customer care they were extremely rude to me. The page says to be refunded and i didn't get refund rather the money for deducted from the account. Pls help. This is the...

It’s is very unfair that the service on which I had trust is now no more. What Happened with me is as under: BOOKING ID : jpsncp8t0 I booked a car (Tata nexon on 03th March, wed (for05 th March, Friday 5.00 AM to 11am) to go to some place with my family. After booking I tried so many times to contact the Zoomcar helpline no.[[protected]but there was no response from them. Then on the day of booking that is 03th March, wenasday, at about...

At the time of the car dropping, the host was not responding and even the Zoomcar support team. The ride started 1 hour late due to the wrong address filled by the host. And at the time of delivery host asked to drop the vehicle at a different address. I don't know how Zoomcar is applying the charges without having the customer's perspective....

Hi
I am not able to do the booking please help
my number is [protected]...

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

Hi
It says I am blacklisted but my profile shows verified.

Please help with a reason
Number
[protected]

Please help with a resolution...

Hi
I have been blacklisted without any reason or communication.
Number: [protected]

Can you please check and let me know the issue....

Hi
Rented a car for 26hrs i paid amount 5047Rs with modification.
When I modified my ride amount of 1731 rs will need to refund for me but after a ride complete it's showing only 15Rs.
And I apdo toll amount 270rs also there also not showing.
I'm not understanding anything.
The worst experience of zoom car.
I want my refund amount of 2009Rs....

Last time u took my money I was blindly payed off without knowing this verified things then from till that date to this date my account verifying I have no support from your side I lost my money for nothing kindly verified my documents and solve my issue
My mail is ayazali.[protected]@outlook.com...

I had reserved a car for a trip from Chennai on the 6th of May, 2023. The start of the trip was scheduled at 4pm. However, due to delays in travel, I was an hour late.
On arrival at the specified location, the car was not found. I spoke to the host(Mr, Asgar Basha) over phone and he told me that the car would not be available till 9PM since he had sent the car for servicing. He was also quite rude about the whole conversation arguing...

I booked a zoom car for Wednesday 11 pm. One hour before the trip, the host called and cancelled. He informed that he was unable to cancel it from his end and hence told us to cancel. We tried calling zoom car multiple times but got no response. We have been trying to reach zoom car for three days now with no response. We have not received any refund or response from them. When I tried to ask updates on my compliant, they informed that I...

I booked an automatic transmission car. I specifically asked you before booking it and you said the car was automatic transmission, but what I got was a manual transmission car. You confirmed twice and when my brother in law messaged you, you confirmed with him as well that the car should be automatic. I have written proof. But the car I got was manual. This is a scam. I want a refund. (Booking ID: JPSNCW3F0).

I landed in...

Respected sir/ma'am
It's been more than a week since I upload my information for verification. It is still not verified. Please look into the matter so that I can make my bookings.

Thank you
Yours faithfully
Naman Gilra
+91 [protected]...

I’ve booked a car for 30th april to 1st may, my car pickup time is 30th april 10pm from bellandur Bangalore location, while booking zoomcar asked my aadhar card photo and driving license which I’ve submitted then i got booking details .. and when I reached to given location for pickup car there no such any car available and when i asked nearby person for is there any zoomcar service .. they said it’s already moved to other 1 month ago....

I Have booked car from zoomcar on 6-5-2023 and i paid them 4036 rupees for that nexon car and when i visited to location no car was present host told me that car was not given by previous customer and no customer care is picking up the call even the host response was very bad so i just want refund of my money as soon as possible i need immediate action and return the money at the earliest...

We had booked a Renault triber for 4 days on the 29th of April 2023 and had also paid the full amount of the car (Rs. 9700) On reaching the place to collect the car, the car was not there. After waiting for 2h also the car did not come. We were forced to book a much more expensive car and carry on. We have not received any communication or refund regarding the same, kindly acknowledge. We need to be reimbursed for the same...

Hello,
I have booked my Zoomcar from +[protected]. Inspite o[censored]ploading all necessary documents properly and correctly three times there is still no verification.

This is terrible service and worst customer care there is no contact information provided nor any customer care.

I need to leave urgently tomorrow and there is still no update.
I request to see into this matter and either cancel my...

I have uploaded all the docs, adhar, dl and selfie through signup in zoomcar app.
Almost week passed away but still it is in pending state.
I have planned booking for holiday and want to book car through zoomcar.

Help to verification fast.

My login number : [protected]
Name : Rakes Patel...

Hi my account was blacklisted and I want to rejoin back, I had another account which was under the same name and is now deleted, this was created mistakenly as I was not aware of my other account

The customer care is the worst and are not solving the problem

Please help me out as this is causing an inconvenience...

I had booked a car from zoomcar and the host was too bad and after taking all pictures and all he was like my second car needs little fuel let me take it I told him that I have uploaded the photo he was like it’s okay just fill this much of fuel only I was okay with that and after returning also when I was clicking the photos he was like dost put fuel meters photo or else you will be charged I’ll put that fuel was okay so I was like okay...