Zoom Car — Cancellation of the booking without any prior information

Address:	New Delhi, Delhi, 110007
Website:	www.zoomcar.com

I had booked a car from New Delhi Railway station and I travelled 10 Kms from my place to pick up the car but after I reached there no field executive was there to provide me with the car and on talking to company's executive over phone he told me to wait there for 15 mins and the issue will be resolved. I had to go the airport to pickup one of my relatives and take him to AIIMS hospital but as the executive assured that the issue will be resolved in 15 mins I waited there.The field executive arrived in 20 mins and after that I was asked to clear the previous dues or else i won't be provided with the car.I didn't have the required money at that time so I asked for an extended date to make the payment and I told them that I urgently need the car so provide me with the car and I will make the payment within 3 days.But the company made me wait there for an hour and the patient whom I had to pickup from airport who immediately needed medical assistance had to suffer because of the company.No response from company's side, on talking to them they were like whatever consequences you had to face that's okay but we just want our money so under any circumstance clear your debts.