[Resolved] Zoom Car — Vehicle not available

sndpkmr69

from Rewari, Haryana

Address:	New Delhi, Delhi, 110044
Website:	www.zoomcar.com

Dear Sir,

I have booked Honda amaze long time back from East of KAILASH location was my pickup point. When I reached at location found the car was not available . The guys told me car got accident. I have 2 booking on the same day . The second one was from Jasola appolo location they said the same thing from another one car met with an accident . These guys are totally fake. They take money and confirm the booking .

Now I made an new booking which is for Mercedes's CLA starting on 9th of December . I am too much worried about it . They will not repeat same thing that vehicle got an accident . I booked it for my brother marriage purpose . If it will happen that will be not acceptable . Iam definitely file an case in consumer forum . I have already spoken over Call centre executive sangeet and her supervisor Jennifer. I have a recording for the same. I also have mails. Whter they stated that they will providing a car any how.If they fails to do u will take him in court . Than they will pay very huge in composition . My reservation I'd is JPS6V2JYG. So please be prepare.

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May 10, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Zoomcar Customer Care's response Hello Sandeep,

Greetings!

Accept our apologies for the inconvenience caused. We have escalated the issue to our concerned team and have taken all the necessary measures to ensure these issues are taken care.

In regards to your upcoming booking (JPS6V2JYG). We have intimated our location team to deliver the vehicle in good condition and to recheck the vehicle before handover.

We will make sure your booking goes hassle free.

Regards,
Zoomcar

Verified Support

Dec 08, 2016

Dec 09, 2016

Updated by sndpkmr69 WoW. Its wonderful the same thing happend with me as usual. I went Gurgaon Crosspoint mall for my car Mercedes CLA. I found the car is not available. I called on CC spoken with number of person NADEEM, Mudaseer Khan and Mr. MOIN. The all were very rude they disconnected the call after giving me a assurance for call back. I haven't received a call back from the team. Than I called again and found Mr. Jayant who is a manager . He don't what is his responsibility and why he is their. These guys can't take seriously to his customer. Mr. Jayant told me car is not available and he is cancelling my booking and providing full refund. Iam glad to know that this is a first company who is providing a full refund otherwise they will charge penalty on their customer because they chosen a zoomcar. I was such a foolish person who has chosen a zoomcar. I will not repeated same mistake in my future. I don't know who has filed a case against them but I will definitely do.

Thanks ZOOM CAR for your services.

Regards
Sandeep Kumar