Zoomcar — Unreliable service no guarantee for car and overcharging

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

This is in regards to the booking jps6vh908.

I had booked a gla for the period 10:30 am 22nd may to 7 pm 26th may.


I arrived at the the airport at 10am on 22nd may and no car was allocated to me as the gla had not returned by the the earlier client.
I was kept waiting for 3 hours with my wife and small kid at the airport and then allotted a figo which is the lowest priced car stating there are no cars.

The car was in a very bad condition and i was being forced to take the cheapest car available despite booking the mercedes gla more than 20 days in advance.
The tyres were worn pout and the ford figo was not road worthy to do a 700 km trip. I have pics and send it to you.
But zoom car officials and consumer care was trying to take an advantage of the situation at my families expense.

After a 3.5 hour ordeal a customer cancelled his trip and returned a toyota fortuner.
I was alloted the fortuner and was able to make a trip. This was just my luck and not because of any effort of zoomcar.

My complaint:

1. Zoomcar has no process to ensure a customer gets a car replacement in-case of his booked car is not available
Hence there is no reliability of service that zoomcar will deliver. One must not count on zoomcar if you are travelling to other city and taking a airport pickup.

2. Zoomcar will charge a customer penalty if he does not give car in time but will keep the other customers high and dry and offer no solution.

3. Zoomcar does not maintain its cars and has worn out tyres and does not have roadworthy cars. Especially if the car is more than 2 yeras old.

At the time of booking the mercedes gla was at 26700 for 525 kms.
I was alloted a fortuner which was at 22400 for 525 kms..
They have pocketed rs. 4000/- for giving a unreliable service.

I was charged at the rate of mercedes gla but give an toyota fortuner and still not refunded my money.
No penalty for zoomcar for giving the car 3.5 hour late and making my family wait.

All penalties are for customers and zoomcar can pocket all penalties.

Zoomcar is extremely unreliable and unprofessional organisation