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10 Days Hair Oil

10 Days Hair Oil — Order not received not the money

I have places 2 orders consisting 3 bottles each on 2nd September 2021 and had paid rs1300 for each order.
Through the tracking ID I understand that the package has been returned to Rathira Ayurveda but the same has neither been re-shipped, not they have refunded my amount.
I need to get a resolution asap.
The order IDs are- 1413593/97
Pls revert, as I have been trying to get an answer since more than 20 days now.
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