10 Days Hair Oil — order placed on 13 june 2020 not delivered even after a month

I had placed an order for 2 bottle of mild shampoo on june 13, 2020 but have not received the same yet as on 11-july-2020. Its almost a month and i am not getting any concrete response from the company on when my order will be delivered. I have put in multiple mails, but everyone saying will check and revert but not getting any satisfactory response. No one replying on their chat box and same is not opertional it seems. No customer care number has been mentioned.
Order id is : 8516
Details attached in screenshot