[Resolved]  100Bestbuy.com — Product cost + courier changes refund

Address:

Jalgaon, Maharashtra

My mobile no [protected] I order one pair of shoes in the month of nov 2014 and it’s delivered the wrong part and after receiving wrong part when, i contact to 100bestbuy customer care. They suggested, return this by courier to 100bestbuy and they will refund and bear the product cost + courier changes. The same is also we can found on 100bestbuy replacement guarantee t & cs. Product cost 900 + courier changes 400 total = 1300 Replacement guarantee policy:- http://www.100bestbuy.com/tracking-shipment.php In case you are not happy with the quality of the product or the product doesn't fit you properly, you can simply return the product to us. We will replace the product or refund entire amount. 100bestbuy customer case (Fraud/fake services) 1. I have sent around 17+ mails and i never received any reply from 100bestbuy customer care. 2. If i contact to customer care, every time they ask about all the case and they simply deny for any refund but we give You credit point, also, we don’t have any policy. 3. They always promise, someone from 100bestbuy will call me in next 1 hour and get this fix. And in 1 month i never Received any call from 100bestbuy customer care. 4. Even, 100bestbuy customer care always hold me for long time and disconnects my phone when they are not able to Give any answer of my case why it’s being delay and why still i am waiting for my refund. And it’s very interesting, when i re-connect my call to customer care, they always ask and collect all my case history and in the end, they hold me for long time and disconnect my phone? 5. Now after 23/12/2014, i am getting the response from customer care, we have already refund your product amount on The date 23/12/2014, but when i ask for any details, they don’t have any information. Which mode they have released my Refund amount even they don’t have any details. I am sure they are given my wrong information and again trying cheating me and delaying this case. Ps help me sar