1win — Deposit not credited in my wallet

Address:	1win online game app
Website:	mailto:[email protected]

I deposited money from my account into One Win wallet many times, the amount was deducted from the bank account, but despite the transaction being successful, the money was not credited to the game wallet, for which I called OneWin customer support and talked to them through chat. Even after the prescribed time of waiting for some time has passed Still there was no solution nor was the money deposited in the wallet for which I talked to OneWin support team through mail, still they just send me a formal mail but did not deposit the money.
1win account id 54531873