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1win Complaints & Reviews

3.4

Updated: Jun 24, 2026

Complaints 312

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211

Unresolved

101

Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍

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1win reviews & complaints(312)

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In the month of November 2025, where I joined a tournament name SPIN @ WIN and the period of tournament start from 24/11/2025 to 24/12/2025, also took 2nd place and win Apple Pack value around Rs 530000. According to tournament guidelines when the winners will receive the winnings and clearly mentioned in it . But unfortunately 7/8 months taken by support team no winning receive till today. When I asking about my tournament winning to support...

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Address: India

Id
I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.Hello. Im sorry, I didnt respond for that long, but I am trully very depressed with this situation. This money they stole me is a lot for me. Of course in these days, I have also tried to write them another...

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Website: 1wpipo.life

I am filing a complaint against 1win regarding a withdrawal issue that has not been resolved despite multiple contacts with their support and security teams.

My 1win ID is[protected].

I had already completed KYC verification in the past and successfully made 3–4 withdrawals from my account. Later, when I tried to make another withdrawal, the system suddenly asked me to complete KYCAID verification again.br...

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I am filing a complaint against 1win regarding a withdrawal issue that has remained unresolved for more than 25 days.

I requested a withdrawal from my 1win account on 4th may 2026. The transaction was initially processed, but I never received the funds in my bank account. After contacting customer support multiple times, I was informed that the withdrawal had been rejected and that the funds were returned to my game balance.br...

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Unpaid Tournament Prizes ₹6, 35, 000 - User ID[protected]

KYC approved:
No response received for 7 months despite daily contact.

Pending prizes:
1. Apple pack ₹5L - [Tournament]
2. Cash ₹90k - [Tournament]
3. Cash ₹20k - [Tournament]
4. Sony XM5 ₹25k - [Tournament]

Demand: Written explanation for each prize + payout or denial with clause cited, within...

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My gaming id[protected], and I want to inform you that there are 4 tournament winnings which is still pending from 1win gaming platform and I am from India according to them my kyc is successfully approved by them. After all this, still I don't get find any solutions from 1win team members. 7 months they already taken but each and every day I contact with 1win team members like chat box, vip manager, support mail ID and also security 1win...

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I submitted my complaint against 1win / MFI Investments Ltd on 19 May 2026.

Important: I have NOT received any ADR case number from Curaçao yet. I am submitting evidence and requesting case registration.

Total amount owed by 1win: ₹7, 35, 000 = €8, 176.69

Debt Breakdown:

A. 1win Appeal SL2SD-42420 - Unpaid for 210 days:
1. Tournament 1: 2nd Place - Apple Pack prizebr...

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I have been experiencing a serious problem with my withdrawals on 1win since 29 April 2026. My gaming ID on 1win is[protected]. From 29 April onwards, every time I try to withdraw, my withdrawal goes into pending status and is not completed. I even cancelled my withdrawal requests and placed them again, but the money still did not arrive.

After these unsuccessful attempts, I again requested withdrawals on 11 May 2026 for 5,...

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This is my game id[protected] i deposit on 2 feburary and it was an internal bank transfer because in Indian banks if we send money to same bank account it automatically generate 13 digit utr so I am complainting 1win from 3 months they are doing fraud and scamming with me they are giving me lame reason to activate this utr it is not accepting on deposit page because it was 13 digit i told 1 win that please credit my deposit manually and now...

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I am writing to complain about serious problems with my withdrawals on 1Win and the way my issue has been repeatedly delayed without any real solution. My 1Win gaming ID is[protected]. The total amount of my pending withdrawals is 9, 000 NPR. On 27 April, all of my withdrawal requests were cancelled by 1Win without a clear reason. Then, from 28 April until today, none of my new withdrawal requests have been completed. Not even a single part...

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Address: Registration number HE386738 Registration address 3, Chytron Street, Flat/Office 301, P.C. 1075 Nicosia, Cyprus Curacao license number 8048/JAZ2018-04

Website: They not giving my payment and saying as soon as possible we resolve your problem but it's 8days gone

PMNT-4695252
My Withdrawal is successfully but not. Credit my bank account after 51 days.

Game Id: 9844636
Reg Email: [[protected]@gmail.com]@gmail.com

Date: 07/04/2026

Ammount: 3000/-

Please Check - Reference number is PMNT-4695252...

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Address: India

Website: 1win.com

I am writing to report a problem I am experiencing with 1win regarding a delayed withdrawal. I play from Bangladesh and on 2 April 2026 I requested a withdrawal of 2, 180 BDT via the bKash payment method. As of 12 April 2026, a total of 9 days have passed and the money has still not reached my account.

During this period I contacted 1win customer support multiple times. Each time I was told the same thing, that the issue would...

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Mu deposit of 10000 inr is still pending 3 days already passed I've lodged complaint on noci portal to the merchant if i don't get my deposit I'll go to cyber
Id:[protected]...

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Hi sir good afternoon sir
id 26713293
Sir My account is blocked by 22 days ago unfortunately I didn't know I'm only playing Aviatrix game only another game fraud games are not played
please help me sir
Kyc documents also approved
22 days completed
Ofter investigation letter will be get told still not received any letter by Email

Please help me sir
Thankyou sir...

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La atención del equipo de soporte de 1win:

Por medio de la presente, interpongo una queja formal debido a la falta de acreditación de mis depósitos realizados hace más de 30 días. A pesar de haber contactado con su soporte en repetidas ocasiones, mis solicitudes siguen figurando "en proceso" sin una resolución clara.

He adjuntado anteriormente (y adjunto de nuevo a este mensaje) todas las pruebas de transferencia,...

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Address: Delhi

I'm register 1win account and I won this with hard work, then I withdrew it, they asked for email verification, I completed the verification and gave my identity, then they blocked me. I Request 1win please unblock my account @1win #1win...

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I am writing to formally and finally request the immediate credit of the 1 BTC prize I won via the Spin Wheel on June 21, 2025, for my 1win account (ID:[protected].
Despite repeated confirmations from your team—including your personal manager Ms. Diksha, chat and Telegram support, and technical department—the BTC prize has still not been credited. All communication clearly confirmed the legitimacy of the win and even included guarantees...

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My Withdrawal is successfully but not. Credit my bank account after 51 days.

Game Id: 46885000
Reg Email: [protected]@gmail.com

Date: 20/03/2025

Ammount: 28000/-

Please Check - Reference number is PMNT-2486378

I have Receive Same Reply More Than 250+ Times ðŸ‘‡

Hello!

We know that getting funding is very important. For our...

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Dear Sir/Madam,

I am writing to formally lodge a complaint against the online betting platform, 1Win, for unfair practices and significant financial losses incurred while using their services. I have been a user of their platform, and my account IDs are 88678700 and[protected].

I would like to bring to your attention the following issues:

Unfair Practices: Despite playing various games on the platform,...

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Hi my name is manjeet kaur i deposit 10000 on 24feb2025 now march 18 until today my funds not cresited supporg team every days ask statement screenshot and every day same anser almost 1 mnth finished still no recieve my funds why the hell happeing like that plz solve my issue
id[protected]...

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