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1win Complaints & Reviews

3.4
Updated: May 14, 2026
Complaints 305
Resolved
208
Unresolved
97
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints(305)

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R
Rupend108
May 14, 2026
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Withdrawal Showing Pending issue All Time

I have been experiencing a serious problem with my withdrawals on 1win since 29 April 2026. My gaming ID on 1win is[protected]. From 29 April onwards, every time I try to withdraw, my withdrawal goes into pending status and is not completed. I even cancelled my withdrawal requests and placed them again, but the money still did not arrive.

After these unsuccessful attempts, I again requested withdrawals on 11 May 2026 for 5,...
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[email protected]
May 6, 2026
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Deposit not credited from 3 months

This is my game id[protected] i deposit on 2 feburary and it was an internal bank transfer because in Indian banks if we send money to same bank account it automatically generate 13 digit utr so I am complainting 1win from 3 months they are doing fraud and scamming with me they are giving me lame reason to activate this utr it is not accepting on deposit page because it was 13 digit i told 1 win that please credit my deposit manually and now...
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Shivam Gurung
May 1, 2026
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Immediate approve my withdrawal requests it's been 3 days you shouldn't treat your guest like this

I am writing to complain about serious problems with my withdrawals on 1Win and the way my issue has been repeatedly delayed without any real solution. My 1Win gaming ID is[protected]. The total amount of my pending withdrawals is 9, 000 NPR. On 27 April, all of my withdrawal requests were cancelled by 1Win without a clear reason. Then, from 28 April until today, none of my new withdrawal requests have been completed. Not even a single part...
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Vikas986813
Apr 15, 2026
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Withdrawal not credited in my account

Address: Registration number HE386738 Registration address 3, Chytron Street, Flat/Office 301, P.C. 1075 Nicosia, Cyprus Curacao license number 8048/JAZ2018-04
Website: They not giving my payment and saying as soon as possible we resolve your problem but it's 8days gone

PMNT-4695252
My Withdrawal is successfully but not. Credit my bank account after 51 days.

Game Id: 9844636
Reg Email: [[protected]@gmail.com]@gmail.com

Date: 07/04/2026

Ammount: 3000/-

Please Check - Reference number is PMNT-4695252...
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Syed Enan
Apr 12, 2026
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Delaying Withdrawal more than excepted time in 1win betting site.

Address: India
Website: 1win.com

I am writing to report a problem I am experiencing with 1win regarding a delayed withdrawal. I play from Bangladesh and on 2 April 2026 I requested a withdrawal of 2, 180 BDT via the bKash payment method. As of 12 April 2026, a total of 9 days have passed and the money has still not reached my account.

During this period I contacted 1win customer support multiple times. Each time I was told the same thing, that the issue would...
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Naz7236
Mar 17, 2026
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Pending deposit

Mu deposit of 10000 inr is still pending 3 days already passed I've lodged complaint on noci portal to the merchant if i don't get my deposit I'll go to cyber
Id:[protected]...
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Maram1991
Feb 8, 2026
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Un blocked

Hi sir good afternoon sir
id 26713293
Sir My account is blocked by 22 days ago unfortunately I didn't know I'm only playing Aviatrix game only another game fraud games are not played
please help me sir
Kyc documents also approved
22 days completed
Ofter investigation letter will be get told still not received any letter by Email

Please help me sir
Thankyou sir...
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F
FPEObZ
Dec 23, 2025
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Deposito

La atención del equipo de soporte de 1win:

Por medio de la presente, interpongo una queja formal debido a la falta de acreditación de mis depósitos realizados hace más de 30 días. A pesar de haber contactado con su soporte en repetidas ocasiones, mis solicitudes siguen figurando "en proceso" sin una resolución clara.

He adjuntado anteriormente (y adjunto de nuevo a este mensaje) todas las pruebas de transferencia,...
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I
Imrankuan
from Delhi, Delhi
Oct 12, 2025
Oct 12, 2025
This thread was updated on Oct 12, 2025
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My 1win account is blocked

Address: Delhi

I'm register 1win account and I won this with hard work, then I withdrew it, they asked for email verification, I completed the verification and gave my identity, then they blocked me. I Request 1win please unblock my account @1win #1win...
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[email protected]
from Chennai, Tamil Nadu
Sep 5, 2025
Sep 6, 2025
This thread was updated on Sep 6, 2025
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Cheated 1BTC win even after confirmation from their official team

I am writing to formally and finally request the immediate credit of the 1 BTC prize I won via the Spin Wheel on June 21, 2025, for my 1win account (ID:[protected].
Despite repeated confirmations from your team—including your personal manager Ms. Diksha, chat and Telegram support, and technical department—the BTC prize has still not been credited. All communication clearly confirmed the legitimacy of the win and even included guarantees...
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Hindiwebzone
May 12, 2025
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My withdrawal is successfully but not. Credit my bank account after 51 days.

My Withdrawal is successfully but not. Credit my bank account after 51 days.

Game Id: 46885000
Reg Email: [protected]@gmail.com

Date: 20/03/2025

Ammount: 28000/-

Please Check - Reference number is PMNT-2486378

I have Receive Same Reply More Than 250+ Times 👇

Hello!

We know that getting funding is very important. For our...
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Suresh96296
from Dharmapuri, Tamil Nadu
Apr 23, 2025
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Address: Dharmapuri
Website: 1win

Hi.,
My name is Suresh Sivalingam and my 1WIN gaming id is 86095393. Withdrawal was pening in my 1win account . One is 50000 Rupees on April 17 at 11.14AM and another one is 30000 Rupees on April 17 At 11.15AM. Actual time frame of withdrawal in 1win is 48 hrs but almost 7 days was completed till now still i have not received my payment . Already i raised tickets in 1WIN customer service and the ticket numbers are PMNT-2706688 and PMNT-2706676 I did not play any bets in 1win .So, kindly request you to make arrangements to receive my amount as soon as possible.
1win customer support has been notified about the posted complaint.
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    S
    Strangerstar
    Mar 22, 2025
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    Resolved

    formal complaint against 1win for unfair practices and financial losses

    Dear Sir/Madam,

    I am writing to formally lodge a complaint against the online betting platform, 1Win, for unfair practices and significant financial losses incurred while using their services. I have been a user of their platform, and my account IDs are 88678700 and[protected].

    I would like to bring to your attention the following issues:

    Unfair Practices: Despite playing various games on the platform,...
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    S
    Semwl
    Mar 19, 2025
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    10000 Deposit no recieve

    Hi my name is manjeet kaur i deposit 10000 on 24feb2025 now march 18 until today my funds not cresited supporg team every days ask statement screenshot and every day same anser almost 1 mnth finished still no recieve my funds why the hell happeing like that plz solve my issue
    id[protected]...
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    L
    Lenny F
    Mar 10, 2025
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    I recommend it!

    I recommend it! The site is clear, the office is at the top level, for all the time that I have been playing, everything has been honestly withdrawn, I often win. You definitely won't get bored on 1w, and raise some money!!...
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    R
    Rose De
    from Faizpur, Maharashtra
    Mar 7, 2025
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    Resolved

    1w want to wish you success and not slow down your development, slots are cool, but esports is gaining popularity. You have it, but I would like more additions and variety in other games.
    Mar 7, 2025
    Complaint marked as Resolved 
    ok
    1win customer support has been notified about the posted complaint.
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      Brian S
      Jan 28, 2025
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      There are many events

      I went to one win on the advice of a friend, so far everything is ok. I withdrew 5K once, it came in about 40 minutes. There are many events, I even found very rare sports. There are also promotions in Telegram, the main thing is to follow them...
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      Sara Stone
      Jan 23, 2025
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      Sometimes I like to bet on something exotic like cross-country and other rare disciplines. There is such a thing in 1 win. The output was done on Hump in 15 minutes. The chat managers helped to sort out the registration quickly and competently/
      1win customer support has been notified about the posted complaint.
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        A
        Annet T
        Jan 21, 2025
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        The line also pleases

        It's nice to have a user-friendly interface on 1 win, and the coefficients are better than others. The line also pleases with the possibility of choice. I recommend everything well...
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        Anna De
        Jan 17, 2025
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        I recently started playing again, there were a couple of thousand left on the balance, the aviator flew away, it became too hard to raise the lucky ones. They told me a lot of interesting things, but they didn't find any games, 1 WinTV. I have refused subscriptions and am watching movies with you.
        Jan 17, 2025
        Complaint marked as Resolved 
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        1win customer support has been notified about the posted complaint.
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