Claimed

1win Complaints & Reviews

3.4

Updated: Sep 21, 2026

Complaints 317

Resolved

213

Unresolved

104

Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to 1win

Having problems with 1win?

File a complaint and get it resolved by 1win customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Internet Services

1win

1win reviews & complaints(317)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi, I made three withdrawals on the 15th of September and they all said "Successful" on the same day. Today is the 20th of September and I have not received even one withdrawal. I did all the appeals on the 16th and still nothing. 3 withdrawals? This company is a ****, I believe Africans should not engage with this platform. Even the customer support is just AI robots and not humans.

Gaming ID:[protected]...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Bharuch

Dear ALL
I am writing here due to having a serious concern of money fraud. I have transferred 12000 rs on date 4th sept 2026 and 10000 rs on date 2nd September but the money is not credited on the application, the amount has been debited from the saving account.

I have submitted compliant and the complaint numbers are SPP-1623669 and SPP-1586659.

Customer care not able to resolve my issue.
please...

Helpful

1 other people found this review helpful

1 found this helpful

Address: Curaçao

Website: 1wins-official-india.click/en-in

I am filing this complaint regarding an unresolved payment issue with 1win.

On 24 August 2026, I made a payment of ₹29, 999.78 to 1win. The amount was successfully debited from my Karnataka Bank account, but it was not credited to my 1win gaming balance.

I immediately contacted 1win support and provided the payment receipt and every document requested by their team. My request/case number is SPP-1456015.br...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: India

Website: [email protected]

Subject:Complaint – Account Permanently Blocked “At My Request” – Request for Proof/Audit Trail – UserID: [93781967_]

Email Body: Dear 1win Security Team,

My 1win UserID: [93781967]
Registered email/phone: [[protected]@gmail.com]

You stated in your email: “The account cannot be unblocked, it is permanently blocked at your request.” I did not request a permanent block/self-exclusion...

Helpful

Found this helpful?

Write a comment

The withdrawal was requested successfully, but the funds have still not been credited to my bank account. I kindly request that you investigate this transaction and provide me with the current status.1win support team create ticket s two time and both ticket closed without any solution.
They give me UTR number:[protected] but I contact bank via email that give utr to them but they denied to amount credited with specific utr. br...

Helpful

Found this helpful?

Write a comment

In the month of November 2025, where I joined a tournament name SPIN @ WIN and the period of tournament start from 24/11/2025 to 24/12/2025, also took 2nd place and win Apple Pack value around Rs 530000. According to tournament guidelines when the winners will receive the winnings and clearly mentioned in it . But unfortunately 7/8 months taken by support team no winning receive till today. When I asking about my tournament winning to support...

Helpful

Found this helpful?

Write a comment

Address: India

Id
I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.Hello. Im sorry, I didnt respond for that long, but I am trully very depressed with this situation. This money they stole me is a lot for me. Of course in these days, I have also tried to write them another...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Website: 1wpipo.life

I am filing a complaint against 1win regarding a withdrawal issue that has not been resolved despite multiple contacts with their support and security teams.

My 1win ID is[protected].

I had already completed KYC verification in the past and successfully made 3–4 withdrawals from my account. Later, when I tried to make another withdrawal, the system suddenly asked me to complete KYCAID verification again.br...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am filing a complaint against 1win regarding a withdrawal issue that has remained unresolved for more than 25 days.

I requested a withdrawal from my 1win account on 4th may 2026. The transaction was initially processed, but I never received the funds in my bank account. After contacting customer support multiple times, I was informed that the withdrawal had been rejected and that the funds were returned to my game balance.br...

Helpful

Found this helpful?

Write a comment

Unpaid Tournament Prizes ₹6, 35, 000 - User ID[protected]

KYC approved:
No response received for 7 months despite daily contact.

Pending prizes:
1. Apple pack ₹5L - [Tournament]
2. Cash ₹90k - [Tournament]
3. Cash ₹20k - [Tournament]
4. Sony XM5 ₹25k - [Tournament]

Demand: Written explanation for each prize + payout or denial with clause cited, within...

Helpful

Found this helpful?

Write a comment

My gaming id[protected], and I want to inform you that there are 4 tournament winnings which is still pending from 1win gaming platform and I am from India according to them my kyc is successfully approved by them. After all this, still I don't get find any solutions from 1win team members. 7 months they already taken but each and every day I contact with 1win team members like chat box, vip manager, support mail ID and also security 1win...

Helpful

Found this helpful?

Write a comment

I submitted my complaint against 1win / MFI Investments Ltd on 19 May 2026.

Important: I have NOT received any ADR case number from Curaçao yet. I am submitting evidence and requesting case registration.

Total amount owed by 1win: ₹7, 35, 000 = €8, 176.69

Debt Breakdown:

A. 1win Appeal SL2SD-42420 - Unpaid for 210 days:
1. Tournament 1: 2nd Place - Apple Pack prizebr...

Helpful

Found this helpful?

Write a comment

I have been experiencing a serious problem with my withdrawals on 1win since 29 April 2026. My gaming ID on 1win is[protected]. From 29 April onwards, every time I try to withdraw, my withdrawal goes into pending status and is not completed. I even cancelled my withdrawal requests and placed them again, but the money still did not arrive.

After these unsuccessful attempts, I again requested withdrawals on 11 May 2026 for 5,...

Helpful

Found this helpful?

Write a comment

This is my game id[protected] i deposit on 2 feburary and it was an internal bank transfer because in Indian banks if we send money to same bank account it automatically generate 13 digit utr so I am complainting 1win from 3 months they are doing fraud and scamming with me they are giving me lame reason to activate this utr it is not accepting on deposit page because it was 13 digit i told 1 win that please credit my deposit manually and now...

Helpful

Found this helpful?

Write a comment

I am writing to complain about serious problems with my withdrawals on 1Win and the way my issue has been repeatedly delayed without any real solution. My 1Win gaming ID is[protected]. The total amount of my pending withdrawals is 9, 000 NPR. On 27 April, all of my withdrawal requests were cancelled by 1Win without a clear reason. Then, from 28 April until today, none of my new withdrawal requests have been completed. Not even a single part...

Helpful

Found this helpful?

Write a comment

Address: Registration number HE386738 Registration address 3, Chytron Street, Flat/Office 301, P.C. 1075 Nicosia, Cyprus Curacao license number 8048/JAZ2018-04

Website: They not giving my payment and saying as soon as possible we resolve your problem but it's 8days gone

PMNT-4695252
My Withdrawal is successfully but not. Credit my bank account after 51 days.

Game Id: 9844636
Reg Email: [[protected]@gmail.com]@gmail.com

Date: 07/04/2026

Ammount: 3000/-

Please Check - Reference number is PMNT-4695252...

Helpful

1 other people found this review helpful

1 found this helpful

Address: India

Website: 1win.com

I am writing to report a problem I am experiencing with 1win regarding a delayed withdrawal. I play from Bangladesh and on 2 April 2026 I requested a withdrawal of 2, 180 BDT via the bKash payment method. As of 12 April 2026, a total of 9 days have passed and the money has still not reached my account.

During this period I contacted 1win customer support multiple times. Each time I was told the same thing, that the issue would...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Mu deposit of 10000 inr is still pending 3 days already passed I've lodged complaint on noci portal to the merchant if i don't get my deposit I'll go to cyber
Id:[protected]...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi sir good afternoon sir
id 26713293
Sir My account is blocked by 22 days ago unfortunately I didn't know I'm only playing Aviatrix game only another game fraud games are not played
please help me sir
Kyc documents also approved
22 days completed
Ofter investigation letter will be get told still not received any letter by Email

Please help me sir
Thankyou sir...

Helpful

Found this helpful?

Write a comment

La atención del equipo de soporte de 1win:

Por medio de la presente, interpongo una queja formal debido a la falta de acreditación de mis depósitos realizados hace más de 30 días. A pesar de haber contactado con su soporte en repetidas ocasiones, mis solicitudes siguen figurando "en proceso" sin una resolución clara.

He adjuntado anteriormente (y adjunto de nuevo a este mensaje) todas las pruebas de transferencia,...

Helpful

Found this helpful?

Write a comment