1win — Recharge not received

Recharge of rs 5000 not received inspite of many reminders. The UPI number of successful transaction on 8 June 2023 at 10.04 pm is[protected] . Money paid to [protected]@rbl. My game id is 37192804. I have everything told by their customer agent through message but of no use.Kindly do needful as soon as possible.