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1win — Regarding withdrawal of my money

It's about more than 3 days and still the support is saying please wait technical issues is this the right way of such a big company I'm facing a lot of difficulty in withdrawal please help me to solve this problem as soon as possible
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    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    7 495 088 88 99
    8 800 301 77 89
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