25 Chutti — availing holidays

Address:

Raghuleela mall vashi

Even i have taken membership of 25 chutti.com 3 years ago. When i went to avail my holidays they said that your one year holidays will be lapsed. I told them i was busy for 2 years. Initially they said that you can avail the holidays for 5 years now they are saying that the holidays are lapsed. Kindly look into the matter and help me out. I had paid 25000/- initially