Aachho Jaipur — Product not received but money was charged

Address:	Jaipur
Website:	www.aachho.co

Hi,
I placed an order for a suit on aachho Jaipur website on 02/01/2024. Order number was 269407. It’s been more than 1.5 months and product has not been shipped. The company refuses to refund amount.
This product has not been received :

Yellow Goldfinch Handblock Sharara Set - S
Quantity: 1
Total: ₹ 6, 999.00

On top of this GST was charged additionally

Company is not responding even after I called multiple times