Aaj Tak — Overbilling by Electricity company DHBVN

Address:

Gurgaon

We are a senior couple (retired OCIs) trying to make India, our home but the difficulties that a common person still faces are a sure deterrent. The local electricity department in Gurugram sent us an exaggerated bill for our apartment (only a couple living in it) in Oct 2020, which would be even high for a medium size industry. We have been struggling to get it corrected even since that time without any success. Each time we visit that office there are hundreds of people in confined space showing no respect to COVID protocol. Last time we got COVID infection from there and were lucky to make recovery. Hence, we now decided to seek redress on their E-portal. I am very disappointed to point out that government departments are not ready for smart e-governance. I have requested for redressal of grievance via e-mails to:

• Local DHBVN office for complaints
• The Regional office
• Managing Director of DHBVN
• Energy Secretary of Haryana
• Energy Minister of the state
• Chief Minister’s office.
Unfortunately, I have not heard from any one of them. On the contrary, someone who may have looked at it was so upset that he decided to teach me a lesson for complaining and now they increased the bill amount to almost double of what was already an amount far too high for a residential apartment.

Our neighbors suggest that we should simply look for someone to bribe in the electricity office and this would be resolved in minutes. I am not sure if I would ever succumb to such ill practices. By the way, this is just to let you know the ground reality.

DHBVN is demanding Rs 89, 786 from me