[Resolved]  Abbott Healthcare Pvt. Ltd (Pediasure) — Decayed product despite 8 months to go for expiry

Address:

Chennai, Tamil Nadu

I bought a Pediasure (Vanilla flavour) at the nearest shop before 2 weeks and while we fed this to my 5 year old daughter, she had a vomittng sensation. When we checked the product we sensed a decayed smell, whereas the expiry date mentioned on the box as 23/5/2015. We were using the product almost 4 years and as this is the first ever time we had this experience, I registered a complaint at [protected]@abbott.co.in with a detailed note on 7th Aug'14. Within couple of hours, we received a call from the company and we politely explained the complete scenario. They promised me that they would be sending their agents to check the product within 4 working day and will be replacing it with a new product. I told them that I would have replaced the product with the shopkeeper and the intention of registering the complaint is to find the root cause of the problem. I insisted to check if there is any possibility that someone might have overwritten the expiry date and being the product was consumed by children it would be too risky, but then the executive was unpolite and stated that there would be possibilities that the pack would have air loosed during transit or storage and they cannot do anything with it. I still reiterated them to make sure they bring in some control to avoid this in the future, but the executive never seems to be listening. Also, we did not had any dropped in to yet to check the product as they promised and the product was never been replaced since 7th Aug'14. We did not had any call back even which is entirely unpleasant. I now lost the trust with Pediasure and changed the health drink brand. Nevertheless, I wondering how a company that deals with infant food products be so irresponsible and does not have any courtesy to even check the product