Abt Parcel Service — Food items

My friend send me a parcel in bangalore to theni, that is 30kg but i recieved 20 kg 2 rice bags only, i ask to abt service person, he said i recieved 2 bags from madurai ho, even i spoke to madurai head office & bangalore head office both are saying still we are searching your parcel, almost month finished, even i ask compensation but he is saying we don't have that policy abt parcel service they need only money, thay don't want customer satisfaction, irregular responsibility, i thought abt parcel service is genuine but now furd
Lr no 912644