Abt Parcel Service — no proper response

Address:

Davanagere, Karnataka, 577001

As the parcel has been booked from pratapnagar branch to driver talked to booked person and told that he will call to a reciever 1 hour before reaching the destination as the receiver can reach upto to bypass from there place...
But the bus driver didn't called and parcel has been takeover forward with the bus and now if we asking for reason he is telling we are not responsible for all that thing you should have to be there on time without asking us