Actfiber — Net is down frequently

Address:

Service at Bopal, Ahmedebad-380058

I have purchased ActFiber internet service with six month advance subscription. I have face multiple problem and still proper service is not established.
When cable was installed, 50 to 100 meter length extra fiber cable was left on my terrace in random manner and router was not fixed proper in my house. Extra cable and proper wiring done after multiple call to local person. It completed after one and half month. (Handling both employed person are most helpless surname/name start with S/S and Z/H).

Since then net is frequently down and majorly on week end -- Saturday/ Sunday. So net and TV channel every thing will be off. Initially I was not complaining as technical understanding and do not have idea to register complain on help line.
Then in between for one long net cut off company have arrange for one day refund(Funny).

Still problem is continue. You can check my recent complain SR[protected] dated 02 or 03.09.2023 solved after more then 48 hour. Again net down with complain number SR[protected] dated 10.09.2023 and still problem not solved.
I have posted multiple mail and call for it. Just company got advance of six month so no body is bother about it. Also every month I have call that activate my channel subscription which turn off every month.

It seem company it not interested and able to provide service. If so give my full advance payment as harassment penalty and disconnect the connection. Look in to all history.

Regards