Adani Gas — poor service and rude behaviour

We missed to pay bill amount (2111 inr) which was due on 04 jan 2019.
Two employees from adani came home today (22 jan 2019) noon time to disconnect the gas services.

My mother and wife requested them for not to disconnect the line. They were requesting like they did some crime!
My mother and wife were ready to pay the amount but adani employees denied - i am not sure why?
Adani employees said that they have to disconnect the line in any case since they have order to disconnect the line - "in whatever condition? Even if customer is ready to pay?"

Please note that there were no any men available at home and still they were insisting to enter the house where no men were available.
My mother and wife made lot of requests to pay amount on immediate basis to avoid any disturbance in routine.
I called customer care three times to register my complaint. I faced very rude behavior from customer representative during my first call.
I paid 2111 + 590 (For resuming services) online and i was informed that services will be resume within 10 to 48 hours???

Regards,
Krunal rathod, s/o dineshbhai rathod