Adani Gas — Wrong Recovery of defective Adani GAS Meter

Address:	Ahmedabad, Gujarat, 380050
Website:	adanigas.com/Contact.aspx

My Customer ID is – [protected]
Customer Name: Hareshbhai Kanubhai Raval

We are using Adani GAS services since last 9 years and was paying for the usage continuously before the due date. We have proof of timely paying the bills as we have done all the payments thru cheque till now. After using one of the best GAS services, we have come across with very weared experience in last month, we received letter from Adani Gas Limited to pay Rs.13, 098/- amount on account of defective GAS meter which was identify by Adani GAS limited almost after 3years [1030 days as per letter]. I feel very bad when the mistake was done by Adani GAS which was rectified after 3 years and even after that in letter you mentioned “if the amount will not get paid, customer have to pay late payment charges” which is very insensible sentence.

How can a company like Adani GAS can send letter stating amount as Estimated [Assumption] based invoice ? It took 3 years for Adani GAS limited to identify the meter is faulty even after your Adani executive visiting our home on monthly basis for meter reading activity. Being customer centric organization, one should understand that invoice or payable bill cannot be generated basis on the estimation.

Additionally, the calculation which was given in the letter is not suffice enough to justify the total amount. You cannot take avg usage of certain period and directly multiple it with the faulty period. This leads to incorrect calculation. There will be chance where few months our house is locked and no usage. We are using our electric water hitter since last 1.5 years which will have clear impact on the reduction of adani bill.

Recently we have received bill of Rs.13, 700 amount including Rs. 13, 098 [Due to Faulty meter], we have paid actual usage amount of Rs 602 on 4th Feb, 2017 . This is to inform you that, we cannot afford to pay such huge amount on behalf of Adani GAS agency’s defective GAS meter. It’s not our fault, its clear irresponsibility of Adani GAS limit to failed to identify the issue after 3 years.

Request you to do the needful and provide satisfactory revert on this issue on priority.

Regards,
Hardik Hareshkumar Raval
[protected]
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