Addmecart — Not refunding my money

I have ordered a mobile, Motorola edge 40 neo on 5th Nov 2023 of Rs. 23499.00 having tracking order number- [protected], but due to some personal reason I cancelled the order by calling and sending them mail on 6th Nov 2023 to which they conformed my order cancellation on 7th Nov 2023 and said that I will get my refund within 7-10 days. Now while I am calling and mailing them to know about my refund status, no response was got from their side. Please help me to get my refund.