Aditya Birla Finance Limited — Loan forclosure letter

Loan Account : ABND_0PL[protected]

Aditya Birla customer service team,

I am truly sick and tired of chasing aditya birla since 27th jan In regard to my foreclosure letter. I regret to state that this is a clear case of CUSTOMER AVOIDANCE !

I have been contacting you via all your channels, chat, phone, social media contacts and still i have not recived my forclosure letter. All your customer service team does is say that the matter is being prioritized, where is the priority here ? I see many customers complain about the same thing !!!

I began contacting you in January 2023 and till date I have heard anything from you.

Please see below all the cases i have raised with no response from your team. Are you short staffed ? How difficult is it to calculate my forclosure amount and send me the letter ?

Everytime I get a new request number, but no results.

Request No : CAS[protected]X5Z3C5 CRM:[protected]
You can expect the resolution by 27 jan

Case Resolution Timeline for your Service Request No : CAS[protected]Q4M3W5 CRM:[protected]
You can expect the resolution14th feb

Case Resolution Timeline for your Service Request No : CAS[protected]B0B9S4 CRM:[protected]
You can expect the resolution 21st feb

Case Resolution Timeline for your Service Request No : CAS[protected]B0B9S4 CRM:[protected]
You can expect the resolution 14th march

I was so frustrated that on 17th Feb I went to your office in Gurgaon, platina towers for help. Even they were shocked by how Long this is taken ! And they told me that I may need to go to Noida branch, this brach is 46kms away !! Are you kidding me???

My next emi date in 5th March, and I wanted to close this loan in February. I am informing you in advance that I will NOT be paying the next EMI on 5th March as it is your incompetence that you have not provided my forclosure letter in time. Neither will you dare charge me any bounce fees for this.

I have requested kindly several times but your team does not understand so now I demand that you provide me with my forclosure letter In the next 24 hours.

With dissatisfied Regards
Damian sousa
[protected]