[Resolved]  Aegon Religare Life Insurance — Cancellation of 'Standing Instruction for Direct Debit from Credit Card'

Address:

Bangalore, Karnataka

I've bought 2 insurance policies and opted for ECS but after few days I've got a mail from them saying that please pay your premiums before the due date. I was under impression that they will debit the premium amount directly from my bank account but to make sure I've called the customer care, but they said that we don't have any request from you for direct debits so pay online banking. As per their advise I've paid the amount for both the policies but later they have debited premium amount for 1 policy by my credit card, when I ask why you have debited, they said that direct debit is active for your policy so it has got debited (but before they only advised me to pay) and confirmed that next month don't make the payment so that it would be compensated. As they said next month I've not made payment for that particular policy and paid for another policy again for that also they have done the same. With regards to this I've requested them for cancelling the 'Direct Debit from my Credit Card' they are not at all responding my query. I'm totally frustrated as each time I need to continuously do follow ups to get the query resolved. I can say worst customer service I've ever seen in my life. People who are reading this complaint please don't ever choose the above insurance company as I'm literally dying with them.