Aeon Connect Travels — Bus late by 2 hrs and when asked about the same a very rude reply

Address:	Salem, Tamil Nadu, 636007
Website:	www.aeonconnect.com

I booked a bus from salem avr circle to bangalore on 29/04/2017. The bus was supposed to reach avr circle, salem by 5.00pm. But it did not come and i called the number provided while booking and then they told the bus will come to salem only at 7.00pm. When i asked why they did not inform the passengers about it before itself, they cut the call. I find this very rude and i am not able to cancel the ticket also.