Agarwal Packers & Movers Drs Group — damage of items during relocation and harassment in follow ups.

Address:	220, KABRA COMPLEX, 61 MG ROAD, RANIGUNJ, SECUNDERABAD. 500003 ANDHRA PRADESH., New Delhi, Delhi, 110062
Website:	220, KABRA COMPLEX, 61 MG ROAD, RANIGUNJ, SECUNDERABAD. 500003 ANDHRA PRADESH.

I have relocated from Delhi to Chennai in month on may. I house hold items were delivered nearly on 08/06/2019

GC Number: 4599171 ( House Hold items )
GC Number: 4598867 ( Car ) : Received car is very bad and dirty condition. Front wheel mudguard damaged. When it arrive to chennai DRS goddam, delivery boy informed me that there is no fuel in car. I was surprise to hear that, when ground staff picked my car from house (Delhi), that time there was around 20 liters of fuel. More over it seems my car is delivers to me by third party not from DRS packers and Movers after nearly 20 days from picked up date (26/05/2018). I have whats app chat proofs for all petrol related data along with images.

House hold items delivered to me in very pathetic conditions. Following items are damages -

1. Sofa set ( 2 Sofa Chair and one big sofa): One sofa chair's hand rest is completely broken, the entire polish of the sofa is deteriorated.
2. Sofa table: The foot rest of the sofa table is completely broken.
3. Big Photo frame: Frame is broken
4. Almirah: Big dent on front door's corner and at the bottom.
5. One folding bed's ply completely broken.
6. Other items like expensive china cup, glass jar are damage badly.
Photos for the same is attached below.

After many call and follow-up, DRS conducted the survey for damage items. Survey is completed by Mr Krishna Reddy ( Mobile number: [protected]).

He promised to me that soon Carpenter will visit and repair the items. Based on that he will processed with claim statement. Now it is more than month time, I am following him on daily basis to get this done.

Kindly refer the aforesaid mail sent by your chennai claim department which explains that they will visit my house on 06/07/2019, but again on constant follow up, Mr. Krishna Reddy told that they will positively come on 07/07/2019, but no one came on 06/07/2019 or on 07/07/2019. Mr. krishna reddy has even stopped picking up my calls.
Because of you false commitment i am unable to do my task like taking gas connection, as we wait all the day at our premises expecting someone from your side will come for repairing.

This has completely been a harassing journey with DRS Agarwal packers and movers.

Your's Highly Harassed Consumer
Chandan Gupta
[protected]