I booked hotel TR residency through Agoda.com from 29 Dec to 31 Dec in pondicherry. At the time of booking i entered my details and age of my child as 2 years, the booking site added 300 INR per night extra stating children between age of 2 to 5 will be treated as adults as per hotel policy. I went ahead and booked the hotel. When I arrived at hotel i shared same thing with the manager, he told there is no such policy for a child of age 2 and no hotel will charge extra for 2 year old baby. Therefore I expressed my grievances with Agoda by mailing them but they did not responded . I requested hotel manager to show hotel policy and took picture of it which is attached herewith. I did not took extra bed from hotel, which can be confirmed with hotel reception. Screenshot of booking detail attached herewith. I want refund from Agoda for the same.
Regards
Yogesh Kumar
Contact no- [protected]
Mail id- [protected]@gmail.com
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