I booked 2 grand sea view rooms in ela excellence antalya hotel but they gave me 2 superior rooms which is less category and rate, how it comes ???!!! its scam, this is not what i booked and pay for
please I need the exact rooms I booked and pay more for it
also i sent to agoda for help in this issue and they keep sending me that they will CONTACT the hotel and solve it while they didn't !!
in two days i'm CONTACTing them for help also the hotel told me to CONTACT agoda to check with them but agoda team did nothing,
now i lost money and the rooms i booked for even when i refused to check in the rooms which they gave me they told me the booking is nonrefundable and i will not get any money back and i must accept what they gave or i will be in the street with my kids
The worst booking engine ever, and hotel make it even worst they are racism and don't even listen to my issue and dealing with me as ### which is not acceptable
there's material and moral damage inflicted on me and my family and i need my rights back
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