| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.airasia.com |
My grieveince is regarding the pending acknowledgement of flight tickets form past one month to which mr. Tahar & mr. Ankur of airasia helpline had told would be taking another 3 days after which the acknowledgement would be of no relevance as the same was required for insurance claim whose deadline ends on 07th oct. 2017.
I, my mother and my father had a flight from delhi to kolkata (Pnr dqt6gr) on 09th sep. 2017 and further back to delhi ( (Pnr uqf9jx) on 10th sep. 2017. Due to medical emergency of my mother we had to cancel our tickets for both the flights. I had taken the insurance from appollo munich for the tickets where request of the claim acknowledgement of the cancellation was to be submitted by the concerned airlines for which i was given 30 days of time to arrange the letter. I contacted the airasia airlines the regarding the issue, on the first instance it was told to me that the acknowledgement would be e-mailed to me within 24-48 hours. When the acknowledgement was not received even after a week, i called on the cutomer helpline where the representative very casually informed that the acknowledgement would be sent after 5 working days. Almost 2.5 weeks have passed today and the acknowledgement has still not been received. I made a call regarding the acknowledgement again today, now they have asked me to fill e-form after which the issue would be escalated and am told after 3 days i'll receive the acknowledgement. The deadline for the submission of all the documents expires on 07th oct. 2017 and today is 04th oct 2017, i don't see myself receiving the acknowledgement of my cancellation claim and see further reimbursement of my tickets worth inr 16, 000/- will not be processed as per the current situation and all this would had to be beared by me. It's very sad plight to see that because of the airlines carelessness who claims to be a global name, i would be bearing the loss.
Either airasia has no standards or looks like that the indian operations and people working here are here to malign the name airasia making it look like any other desi airlines who has no sense of responsibility towards the consumers once the tickets are booked. The formalities of filling the e-form that were told to me today should had been told when first request regarding the acknowledgement was sent by me. Don't the employees know the procedures or were they waiting for this situation so that the acknowledgement remains of no use to the insurance company. I regret to use these words but the helpline executives are either very dumb or incompetent to understand the issue priority plus on asking the greivience addressal e-mail id i was welcomed to drop my complaint... Really is there so much of leniency prevailing inside airasia that the customer care executive (Mr. Tahar and previous representatives who committed the deadlines of 48 hrs and 5 days) can make mockery of the whole process and welcome the customer to drop a complaint. Aren't there any disciplinary rules against such employees who feel free to talk in any manner to the customer and then ask to file a complaint wherever the customer likes. Really very disappointed...
- even our domestic airlines are nowadays are working towards giving a better customer experience.
- piyush nailwal
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