Air Asia Customer Care
Air Asia
Customer satisfaction rating: 2%
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Air Asia Customer Care

Air Asia

#91, Level 1, HRS Chambers, Richmond Road
Bangalore District
India - 560025

Customer Care Phone Numbers and Contacts


Additional info
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia Complaints & Reviews

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Air Asia — no transit counter at dmk airport bangkok

 Sultan Sikander on Dec 15, 2017
I travelled from chennai to ho chi minh, vietnam through bangkok on 10th dec 2017 10pm.

My tickets were booked with two legs in two bookings and transit time is 3 hours.

In chennai, i got only one boarding pass and was told to collect at transit counter when i asked for the second boarding pass.

When i reached bangkok, to my surprise, there is no transit counter that can issue boarding passes in bangkok and only one staff with a transit desk just to verify the documents and allow to proceed to transit gate.

Since i didn't have the second...
Complaint comments  Read comments Complaint category Airlines

Air Asia — refund not received

 Tina Noel on Dec 14, 2017
I made a booking, ref no rh1mul. Air asia claims they have refunded the amount but i have not received anything, they asked me for my bank statements which clearly show no refund has been received. Since last week they are saying they will provide with a rrn number, but nothing received. Everyday they just make a new excuse. Horrible customer service. No one from their team ever calls back or emails, very very bad service. I just want my money back soon.

Tina george...
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Air Asia — harassment by airasia ground staff kolkata ccu airport

 Indian-Backpacker on Dec 10, 2017
Airasia flight ak62

Scheduled departure date and time
19/10/2017 00:45

In kolkata international airport (Ccu). The airasia ground staff ordered me show them my funds for my travel or else they wont issue my boarding pass despite having a valid visa on my international passport (India). Since i was not comfortable to expose my cash due to privacy and safety reason (Because the airline wont compensate me if my cash gets stolen somehow), i refused to show them my funds. Then the staff called the manager and the manager was very rude and started harassing me and...
Complaint comments  Read comments Complaint category Airlines

Air Asia — in spite of having boarding pass not boarded in aircraft

 Athoi on Dec 8, 2017
Final notice

Respected sir/maam,

This is to bring to your kind attention that we are three students, recently graduated from dmsf. We booked our tickets for 14th june and hence reached the airport on time and collected our boarding pass. But inspite of having our boarding pass we were not boarded in the aircraft and left behind. We requested them many times but in vain.
There was no final departure call for us who already had our boarding pass.
So we had to rebook our tickets the next day for india. It had been a very troublesome experiance as we are...
Complaint comments  Read comments Complaint category Airlines

Air Asia — pnr no uru6sx seat allocation

 Sejal Sachin on Dec 7, 2017
Kindly allocate the proper seats instead of 51abc which is at the exit and as its a family with a child so plz give together. Since it's our first time with air asia plz make it a pleasant experience.
Also it was not mentioned at the time of booking that the allocation will not be of our choice. Right there is house which is available but still u guys are not giving.

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Air Asia — ticket fare

 mjk1696 on Dec 5, 2017
Booking number is tt97qe. I booked my tickets today for 18939inr. But today’s rate is 10351 inr. How come fair difference occurs on the same day?? I need the difference amount back. It’s not good to book in a high fair and in some hours the fair drops down. I need to get a solution for the fair difference. I am a regular customer using air asia flights for 2 years...
Complaint comments  Read comments Complaint category Airlines

Air Asia — change flight layover time after booking

 pateldharm on Dec 3, 2017
When i booked ticked on air asia website the time for lay over was only 3 hrs and 35 minutes, however, it has been changed to 17 hrs and 35 minutes without any notification or reason. This is clearly cheating to the customer by providing wrong information at the time of booking.

I have also complaint to dgca, however, i want to make aware most of the people and save them from this cheating practice of airaisa.

I want full refund from airasia and need help in this case....
Complaint comments  Read comments Complaint category Airlines

Air Asia — mismanagement, responsibility and misbehaviour of staff

 Arpita Ghosh Hajra on Dec 1, 2017
I am traveling from pune to delhi on 1.12.2017 on i5732. I am writing this email from the pune airport itself. While taking my boarding pass from airasia counter i left my photo id. When i came back to the same counter after realizing my mistake. I found the person (Mr rahul kumar gaur) who has issued my boarding pass had given my i'd to some other passenger. On questioning mr rahul gaur why he has given my i'd to an unknown person without verifying, mr rahul started misbehaving with me. He even started denying the incident and blamed me for forgetting my i'd. I contacted the floor manager mr rakesh...
Complaint comments  Read comments Complaint category Airlines

Air Asia — refund ticket for bali

 Himanish Dutta on Dec 1, 2017
Dear sir,
My name is himanish dutta, resident of india. I had booked air asia tickets for bali and our departure date was 4/12/2017, but due to this volcano erruption we are bond to cancel our trip. So we had requested air asia to change our destination to phuket instead of bali, but they said they cannot do that. So finally we asked for refund and they said the whole amount will be credited to your air asia accounts in the form of points and that needs to be utilised within 90 calender days. I had register my request on 28/11/2016 at 1:00pm and as per air asia this request will take max...
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Air Asia — your flight from mumbai to bali

 girish bhandary on Nov 27, 2017
Your flight from mumbai to bali took off yesterday ie on 26.11.2017 at 10.30 pm got stuck at kuala lampur due to volcanic eruption at bali. You took off from mumbai inpite of prior information of this volcanic irruption and put all passengers in inconvenience and dumped at kuala lampur at their mercy.
This is your gross negligence and put every one in trouble. Your ground staff is not operating. My daughter and her husband among the passengers stuck there.

Kindly update us your support, return arrangements and refund of bookings immediately....
Complaint comments  Read comments Complaint category Airlines

Air Asia — amount not credited in account against cancellation of ticket.

 qasim ronak on Nov 26, 2017
I have booked a ticket with air asia 20th december '17. But due to sad demise of my grand father in october, i had to cancel my travel plan.

I had requested them to grant me a credit in my air asia account so that i can use the same to book another ticket with them only.

I have provided all necessary documents required to prove death and relation with the deceased. But they are just wasting time by asking irrational documents to process the credit account. It has been a month since i am following up with them, but till date they have not credited....
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Air Asia — regarding cancellation of your international flight tickets

 Manas Kumar Sengupta on Nov 24, 2017
For our family holidays we booked ten (10) returned flights by pt indonesia air asia qz511 between kolkata, india to denpasar, indonesia. The booking references for two tickets were ;
Jh5v5v for 4 tickets and rwd5gd for 6 tickets.

Due to acute family problem we now want to cancel all the 10 return flight tickets. Kindly help

Lead passengers :
1. Mrs rupa dhar chowdhury
2. Mr. Govind basu...
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Air Asia — wheelchair not provided

 Joydeepgupta0124 on Nov 21, 2017
I booked a ticket for my uncle from kolkata to delhi. Flight i5547, pnr swnk9a, pax name - kanai das, dot 20-11-2017

I requested for a wheel chair and we got the confirmation from airline that it has been added. He was travelling alone and he is 70 years old.

Though he was provided wheel chair at the kolkata airport however he was not assisted at new delhi. He was given wheel chair assistance while deboard the flight and there after his wheel chair was taken away, stating that there are other passengers who

He being alone and helpless had to literary...
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Air Asia — not taking responsibility for expenses due to flight delay of 2.5 hours

 amafu on Nov 18, 2017
I had a flight bangalore-delhi on the 3rd of october that was scheduled for 23.50. Some hours before the flight they informed me of a delay of about 1 hour. I had a connecting flight from delhi to amritsar at 5 in the morning, so that was still alright. However, when i reached the airport i found out that it was futher delay another 20 minutes. Then another 20 minutes.
As a result, we left bangalore at 2.30, which was supposed to be the arrival time in delhi. We reached delhi at 5 am exactly (Landed at 4.45, then the time to open the gates, get in the bus to get to the terminal, etc., it...
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Air Asia — refund not recd after 48 days

 keyur kasliwal on Nov 15, 2017
Yet not recd refund after 48 days for pnr number xi5inc air asia per pole said they deposited on 6 th but not credited asking rrn number since last one week daily they r telling will provide u soon

Really very pathetic service even no executive called me i all ready filed complained in dgca

Their model officer mr david had talk with me before two days and said will rectify your issue but no result
Even i got mail your issue is closed pls find attach their mail

My time and money waistage to take my refund it’s hereashment case

Complaint comments  Read comments Complaint category Airlines

Air Asia — flights cancelled by the airlines but no alternate itinerary provided

 ajitairport on Nov 14, 2017
I have booked the ticket with air asia for the journey delhi-vishakhapatnam-delhi. But the said flight was cancelled by the this regard, i have made number of emails with the airlines but the issue is still as it was. The complete records of email is attached with this complaint.

Airasia (India) flight 2552
Dec 20-confirmation #oh9h7a
Visakhapatnam vtz
8:35 am
New delhi del
11:05 am
Airasia (India) 2551
Del to vtz dec 16, 6:05 am
Airasia (India) 2552
Vtz to del dec 20, 8:35 am

Airasia travel...
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Air Asia — messed up my meal orders between two flights

 Christine Quek on Nov 8, 2017
I was travellling on wednesday 8-november-2017 from colombo, sri lanka to kuala lumpur, malaysia on flight airasia46. When i booked my flight it clearly states one meal for the colombo to kl flight, and another meal from kl to melbourne. So imagine my shock look when the air steward on the colombo to kl flight serve me two meals instead of one. Clearly something went wrong or someone has messed up my meal order. I was not happy in the way airasia deal with this situation. They gave me a doggy bag to put the second meal in. Highly unprofessional. They did not consider that i have 17 hours to transit...
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Air Asia — my booking no. pfnftc

 SUSHIL K DAS on Nov 7, 2017
Sir, i booked the above to return from goa to vishakapatna on 11.11.2017. Now i am receiving sms in my mobile no. [protected], that flight from goa to blr is cancelled. Air asia revised the flight and we, me my wife & two kids shall reach blr in midnight and have to spend the night at blr airport.
I have urgent work and i have to reach vtz on 11.11.2017. Hence please arrange to drop me at vtz on 11.11.17 through any other route. Kindly help me and confirm soon....
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — complaint against my refund

 Ankitduggal on Nov 6, 2017
This is with reference to the flight no. I5 - 736 travelling from pune to delhi on oct 22, 2017 which was re-routed to banglore and was unnecessary delayed at the last minute. The flight was supposed to depart from pune airport at 1:20 am but was delayed for indefinite period of time without giving any genuine reasons for it. When inquired with the team of air asia & other co passengers we came to realise that two flights rushed to bangalore back to back. This is a perfect example of mis management amongst the air asia team.

I had a connecting flight from new delhi to lucknow from...
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Air Asia — forced to do web check in

 sanjeevgaut on Nov 6, 2017
I have book ticket from ranchi to bangalore for 08/11/2017 in air asia. I received call today from one of the customer service executive regarding web checkin. The executive forced me to do webcheckin but i refused as i did not have any preference. Lately she started threatening me saying we will see what happens in airport.
I am really worried whether we will get proper seating in the flight or i can travel also.
She told me that selecting seat is mandatory, but i do not understand if something is mandatory it should be there in the website or application.

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