Air Asia Customer Care
Air Asia
Customer satisfaction rating: 2%
Submit a Complaint
307
COMPLAINTS

Air Asia Customer Care

Air Asia

TwitterFacebookYoutube
Address
#91, Level 1, HRS Chambers, Richmond Road
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
87
down
44

Additional info
Chennai
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Kochi
Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

Tiruchirappalli
New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Trivandrum
Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

View More Information...

Customer satisfaction rating
2%
Complaints
307
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia related photos (59)

Complaints with pictures are more trusted and informative    View all

Air Asia Complaints & Reviews

Sort by:

Air Asia — air asia cargo

 [email protected] on Mar 16, 2019
I (Santosh nair) hereby finally intimate you on mail about the mishandling of my tv and washing machine done by you, which led to damages worth rs. 40, 000.

Details of my journey and booking of goods through cargo are as under:

Name : santosh nair
Date of journey : march 4th, 2019
From chandigarh to bangalore via air asia flight
Air way bill no. : iad/ixc/01497016

The goods were picked up from your premises by my labour on march 5th, 2019 (Next very day).

On receipt of household goods including two tvs/washing machine...
Complaint comments  Read comments [1]Complaint category TVs

Air Asia — missed my whole flight schedule because of stupid mistake of airasia officials

 dhruv711 on Mar 4, 2019
To who so ever concerned,
I and my wife were supposed to get on a plane from denpasar to kuala lumpur on 2nd march at 4:05 on flight qz 556 which was supposed to depart from gate 6b according to the departure screens. It was 3:30 pm and they did not start boarding yet. The boarding pass says that gate closes 30 mins before departure and they did not start boarding yet. At the last moment they changed the gate from 6b to 6a. To all our shock they did not inform us. A page would have been enough. But these hopeless officials considered making us and a few others with us miss our flight. We...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — baggage damage

 Sehal on Mar 2, 2019
Hello sir, on actually i travel to indigo flight
Name 6e 1813. During my journey, my baggage was damaged in that but in malaysia there was no staff of indigo available at that time. So air asia staff helped me n booked my complain. My pnr no is ingqob n tag no is [protected] but the problem is that indigo staff is not accepting my complain they are not cooperating with me infact they asked me to take the complain number from your airline. So can you please send me the complain number as fast as you can on this email:- [email protected]
Complaint comments  Read comments Complaint category Airlines

Air Asia — not received my airline tax invoice yet

 Milu Jolly on Feb 28, 2019
I took air asia flight to hyderabad on 23rd jan 2019 and return flight on 25 jan 2019. I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent....
Complaint comments  Read comments Complaint category Airlines

Air Asia — baggage complaint

 Sehal on Feb 26, 2019
I was travelling by indigo flight on 13 feb by flight6e 1813. During journey my luggage was damaged and one of your staff member adviced me to complain in your office so i complained in your office. So right now i complained in indigo office. They are asking me for the complain number. So can you please send me the number. My pnr no is ingqob and tag number is [protected]. Please send the number on [email protected]
Complaint comments  Read comments Complaint category Airlines

Air Asia — rude behaviour of flight attendant

 Preeti Teotia on Feb 25, 2019
I have travel with air asia today flight no 779 from goa to delhi. I was shocked rude behaviour of ms shivangi. She didn’t guide us with directions of sitting of luggage. My husband trying to keep the luggage.in spite of helping him she was shouting on him that why he put that luggage here. Then i asked to her why are you not guiding if we don’t know then she shout loudly n said why dint u ask me. She said i needed to ask her she will not going to tell everything to us. Such a rude behaviour of her. Even not us she had argue with many passengers. But i must say you guys should take action against...
Complaint comments  Read comments Complaint category Airlines

Airasia — pnr numbers are nwe9wv and pqqr5z

 Shameena Gupta on Feb 24, 2019
Dear sir

Our pnr numbers are nwe9wv and pqqr5z. This flight d7-201 has been cancelled for the 20th of march 2019 as a result we are in trouble because we have connecting flights from kuala lumpur to delhi by air indigo (Pnr pmznyh) and kuala lumpur to bhubaneshwar (Pnr z1fijk) by air asia itself. All these tickets were booked on january 10th 2019 and we have received the notice of flight cancellation on feb 16th 2019.

On rescheduling air asia my connecting flights are getting affected as they are non refundable and now the prices on this route have increased substantially...
Complaint comments  Read comments Complaint category Airlines

Air Asia — cancel flight on 22nd feb

 Shankar Katna on Feb 15, 2019
I booked tickets to travel from hyd to goa on 22nd feb. Received message from airasia that the flight is cancelled on that day. I also booked returned ticket on 25th feb and booked rooms in goa. If u cancelled, u should cancel both tickets and refund full amount. Booked tickets for 6 members.
Pls cal back.
Ph:[protected]
Booking no:xu3h8b
Bl183l...
Complaint comments  Read comments Complaint category Airlines

Air Asia — I lost my belongings in cabin luggage at flight

 Dharmasivam on Feb 12, 2019
I lost my neck rest in the cabin luggage at flight. Cabin crew can't help for this incident. Its cost of rs. 1790/- it would be great if you help. Usually this is difficult to find because passengers might be or might not be taken. What ever it happen the airlines is the responsible for my loss.
I will share my pnr number: r1ljtk.
From new delhi to hyderabad on 9th february at 17:50hrs (5.50pm)...
Complaint comments  Read comments Complaint category Airlines

Airasia — airasia flight got cancelled and today asking to get another ticket

 manojray87 on Feb 12, 2019
I have booked one ticket with pnr mmq4qy, the flight is on 18th feb but today only i received the flight is cancelled due to aero show and the customer care executive is very very rude while talking and asking to book another ticket if i am planning to take another ticket it costs me 7000 now who will compensate for it, at the time of booking why its not being conveyed just 5 days before they informed me so how could i get it done now. I have an urgent task to do that day....
Complaint comments  Read comments Complaint category Airlines

Airasia — flight boarding in srinagar

 anwar_rocks on Feb 12, 2019
Date of incident: 7th feb-10th feb
Number# 91-[protected]
Flight information: pnr - apum8g, i5716
Resolution required: compensation and action against unwilling representatives. If there is any denial i want the evidence.

Description below:
One of the worst experience of my life. This happened when i was on personal vacation in kashmir. There was heavy snowfall on 6th and 7th feb 2019. My flight for delhi got cancelled on 7th feb due to bad weather i5716 pnr - apum8g, i was getting a timely update till my flight cancellation.
I called many times to...
Complaint comments  Read comments Complaint category Airlines

Air Asia — boarding at hyderabad airport

 GroverKaran on Feb 2, 2019
I am having a flight to indore from hyderabad at 7:30 in the early morning. Being a college student i have to leave my campus according to some specific college rules. So i reach the hyderabad airport at 3 in the night.
There is no one at the air asia counter for boarding pass and neither there is someone to inform that the counter starts at so and so time.
If the airline is not able to hire employees then please don't run over early morning flights as many passengers come a night before due to some circumstances.
Why am i supposed to wait outside even having a premium lounge...
Complaint comments  Read comments Complaint category Airlines

Air Asia — bad service by air asia

 kurt cobain on Jan 30, 2019
Hello,
My name is akshay khatri.
I have told this story to all the advisor's i have spoken with on phone and i have made more than 10 phone calls through out this week.
But as advised i was asked to write this whole email down briefing the situation to you by email as verbal communication is of no use for you!
So i have invested my personal time writing it down please have the heart and patience to read it.
I was traveling from pune to delhi with air asia on the 00:45 am flight.
I had many problems there as people kept me misinformed and made run in circles...
Complaint comments  Read comments Complaint category Airlines

Air Asia — flight cancellation intimation before 15 days of departure

 Bibhudatta Pradhan on Jan 19, 2019
I am booking flight on 6/11/2018 from hyderabad to bhubaneswar on 09/02/2019. But i got cancellation of flight i5-1564 on 19/01/2019 which is 20 days prior to departure. I talk with customer care regarding the cancellation but they replied to return the full amount but at same time the tickets are double the amount. If passenger will cancel then there is no refund but if fight is cancelled why they donot provide other option instead of returning the money. If they are going to cancel the flight then they have to intimate 30 days before but they only intimate 20 days before & also they have to return...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — baggage claim

 praveen seela on Jan 15, 2019
I have traveled on i5 1459 from visakhapatnam to bangalore on 15 jan 2019. Our flight landed at 22:16 and need to collect luggage from belt no 7. I have waited for an hour and still didn't received. When checked with the staff over there, they are saying to wait for 30 more minutes. So, our luggage collection time was more than time of travel. Will there be any worst experience than this? Please value people's time....
Complaint comments  Read comments Complaint category Airlines

Air Asia — pnr no. o22qxh/refund required/ urgent

 Vishal Basotia on Jan 15, 2019
Dear Team
I HAVE put forward my cancellation request on your helpline number and air asia helpline number of flight ticket scheduled for 14th Jan which was one hour delayed from its usual departure time.Hence I could not travel and therefore I want to cancel outward ticket from Jaipur to Bangkok dt.14th Jan and return ticket from Bangkok to Jaipur dt 16th Jan.I want to cancel both tickets( FD-131 & FD-130) which was booked through goibibo and want the refund amount as it was the mistake of the airline.Kindly coordinate with the airline and do the needful.I wanted to put forward the request...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — unethical behaviour, rude and incompetent staff

 daea on Jan 15, 2019
I am a client of airasia company. Firstly, i would like to complain about rude, impolite and inappropriate attitude i was given when i called to an airasia branch in china to ask few questions about my issue. The operator talked to me in a rude way and didnt let me contact the manager. Secondly, i faced a problem which didn't seem to be a big deal but it became one. When i was booking a ticket for my sisterfrom colombo to guanzghou, i am sure i wrote down her name in the ticket, as i put her personal information (Like the date of birth). Since i was doing it from my account, i believe that there...
Complaint comments  Read comments Complaint category Airlines

Air Asia — extra charges charged

 kinkle2006 on Jan 10, 2019
I was traveling from bagdogra to bangalore on the 6th ofjan'19. The flight got delayed by 1& half hour. The luggage i was carrying had extra 4.9 kgs for which i was ready to pay the amount. But i was shocked on hearing the amount of rs.1900/-for 5kgs.
I don't think that's the charge because i have travelled with other airlines as well and i remember paying rs.100 per kg extra. How come airasia charges rs.380 per kilo. It's not valid. I want an explanation for this....
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — baggage management

 packyourbags Gurung on Jan 8, 2019
Sir we family of 3 we flying to vietnam via bkk in airasia on 25 th midnight night. We know about the baggage limit of 7 kg and since we were family we did nit divide our luggage into 3 sets but we just had 2 cabin suitcase totalling to 17 kgs.
The stupid girl in the check in, made us divide our luggage into 3 parts, wasting time of passangers & increasing the frustration of others standing in the que.
If family of 3 are travelling n luggage is less than 7x3 kgs either in 1 luggage of 2 luggage, so wat?? Wats the logic here, we r confused cz in bkk we had the same 2 cabin bags of 20...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — unauthorized extra charged

 Phurailatpam Rupabati Devi on Jan 7, 2019
Respected sir/madam, I have a query that, is it routine to take extra charge from customer who booked ticket earlier and reached in time because of limited seat available even though the ticket is booked earlier? I feel very disappointed by air Asia flight of 5th Jan 2019, 11:15am that I booked my ticket earlier and reached airport 60min earlier and reached check in counter by 10:30am exactly, but the women in the counter told me that I have to pay 600 rupees extra charge as limited seats are available because of heavy passengers. Is it possible that even though I booked my ticket earlier, I have...
Complaint comments  Read comments [2]Complaint category Airlines

Recently Discussed

1 days ago
Air Asia
missed my whole flight schedule because of stupid mistake of airasia officials
4 days ago
Air Asia
air asia cargo
Air Asia
flight cancellation intimation before 15 days of departure
Airasia
airasia flight got cancelled and today asking to get another ticket
Air Asia
pnr no. o22qxh/refund required/ urgent

Featured Complaints