Air Asia
Air Asia
Customer satisfaction rating: 8%
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535
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Air Asia Customer Care

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Address
#91, Level 1, HRS Chambers, Richmond Road
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
109
down
61

Additional info
Chennai
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Kochi
Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

Tiruchirappalli
New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Trivandrum
Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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8%
Complaints
535
Pending
0
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia Complaints & Reviews

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I've received a call from air Asia for job vacancy
I've sent my I'd and I got confirmation mail
Then they asked me to pay 2k
I refused it
And they blackmail me that your documents will be in black listed
Please make an enquiry about it
I've attached the HR I'd
That's the photo I've received

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    Hey.

    My name is Ketan Deval.
    I travelled from Bangalore to Delhi on Tuesday via Flight I5 741 i.e....
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    Hi, I haven't received refunds of air Asia cancelled flight .i booked 2 tickets each for both outbound flight and inbound from cochin to delhi the flight was cancelled in the last minute, There was no alternate flight arrangement and only option was refund.so had to cancel both the bookings . I submitted the request for refund and the reference IDs are 00840882 and 00844751 .

    Still, there is no refund and I was patiently waiting till now. Let me know the status of my case as soon as possible.
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      I've booked flight from AirAsia in April. Due to my personal reasons I've cancelled the booking. I was suppose to get a refund...
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      My PNR number was JYJ1GR for flight date April 9, 2021
      I had called the airline to cancel the booking since I was covid positive a day before. They told to cancel via TIA but since we had 2 bookings from the same PNR could not cancel.

      The agent split the PNR and gave me a new PNR- A66HWN and asked to cancel it via Tia chat support. I did the same. It said a refund amount of 900 would be credited post the cancellation charges.

      Kindly process my request refund as per covid protocols and refund the entire amount since I was covid affected and could not travel.
      I have attached my medical report ( RT-PCR Covid-19 Positive report) dated April 8, 2021
      With the e-ticket to air asia support and nodal officer at air asia

      Kindly help me on this matter. I have sent do many emails but there is no response.
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        My Air Asia flight for 30th May, PNR:C3WFMW from Delhi to Calcutta was cancelled and I intitiated a refund request which to...
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        Hi po ask ko lng po sana kasi po midle name po ang nailagay ko sa tcket indi po aplyedo..pwede pa healp po sa july 16 na po ang byahe
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          Hi, I have a PNR GYZTVE for a journey from Delhi to Cochin and the air asia cancelled the flight in the last minute. There was no alternate flight arrangement and only option was refund. I submitted the request for refund and the reference ID is 00822006.

          Still, there is no refund and I was patiently waiting till now. Let me know the status of my case as soon as possible.
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            I am working in post office. There was a mail from the office that you should join the office as soon as possible. I booked air asia ticket for ranchi to mumbai but i don't have rt pcr test. PNR-U5RKHD my mail id - dm[protected]@gmail.com Name-Binod yadav
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              I was not allowed to board flight dur to no covid test result. I told them to cancel the flight at the counter they said they...
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              Dear team
              PNR ZV95PY
              DELHI TO CHENNAI.
              Please share me your refund amount payment id to agent account.Bcs agent saying he did not received any amount by Air asia.So he asking payment id number.
              Please provide me because after one month cancellation my amount not received.
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                From 1 year I’m waiting for the Refund amount. Since the airlines already closed the issue and refund the entire amount...
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                Kindly refer to PNR: HTWCQI. Flight was cancelled due to covid lockdown last year. An amount of Rs 6, 281/- instead of Rs...
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                PNR NO- LZD32C
                Passenger Name- B Patnaik and L Patnaik
                Date of flight- 06 May 2021
                Booking cancelled...
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                I had booked a flight for my relative from Srinagar (departure on 29/04/2021) to Guwahati (arrival on 29/04/2021) via Delhi...
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                I booked air tickets from Delhi to hyderabad and back vide PNR no.T6YU3A on 27.02.21 through Paytm .But, due to cancellation...
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                I had booked a ticket from Pune to Jaipur ex Pune 25.04.21 but due to an emergency I had to take another ticket ex Pune 24.03.2021, as such I had to cancel my ticket for the 25.04 -- I applied for the cancellation and got a message from Air asia on the 29th March 2021 that the ticket has been cancelled and the amount of the refund will be credited to my account within 7 days however, it is a matter of regret that even till today this refund has not been credited to my account -- I have been submiiting messages to Ease my trip (through whom my ticket had been booked) but they are saying that the airlines has not yet refunded the amount to them
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                  I am writing to you to raise an issue about: Flights

                  The issue that I have experienced was: We had a group...
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                  The issue that I have experienced was: As per PREMIUM flex fare the cancellation charge should be 500.per passenger per sector(...
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                  I booked flight in February 2020. Flight cancelled by Air Asia because of virus. Received two emails in July 2020 which promised refund No refund received. Talked to agent in August 2020 who promised refund by end of August.No refund received. Contacted Air Asia constantly about refund.
                  Cost of ticket: 2045.80 baht (50.58 pounds sterling)
                  Payment method: Nationwide credit card 17/02/20
                  Booking Number: B3J8KD
                  Case Number: 55118963
                  email: [protected]@yahoo.com
                  Name: Derek Roystone Thompson
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