Air Asia Customer Care
Air Asia
Customer satisfaction rating: 2%
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Air Asia Customer Care

Air Asia

#91, Level 1, HRS Chambers, Richmond Road
Bangalore District
India - 560025

Customer Care Phone Numbers and Contacts


Additional info
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia Complaints & Reviews

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Air Asia — didn't get full refund as promised by air asia on 26th july

 Rohini Choudhuri on Aug 16, 2019
I rohini choudhuri asked airasia to cancel a flight (Pnr-gv2ctg) with full refund on 26th july since it was rescheduled by airasia to a different time. My case number[protected]. I still didn't get the money in my account. My contact number [protected]. Kindly look into the matter. The refund was supposed to be completed by 7working days as promised....
Complaint comments  Read comments Complaint category Airlines

Air Asia — full refund of the cancelled ticket

 AmritaBhu on Aug 15, 2019
Due to the sensitive situation and high alert in kashmir, we need to cancel our ticket pnr bqpwus booked to travel to srinagar from delhi on 16th august such cases airlines should provide full refund on cancellation, but we are told that only airport taxes refund can be claimed. This is not fair. We are loosing around inr 12000 for our round trip booking....
Complaint comments  Read comments Complaint category Airlines

Air Asia — assures for providing job in airline but cheated after taking registration amount

 AD Shukla on Aug 10, 2019
Dear sir/madam
This is adarsh shukla (Seeking job) i got the call from mr. Vijay kumar recruitment department from “air asia” company, showed their id proof of company; they assures me to provide me job in airlines after document verification and paying the registration amount of 1150. I haved payed that amount but then after his provided company telephone number and his phone number get switched off. I have their company staff id-cad too. I have done the payment in federal bank of india through online mode as per details – “federal bank of india, account name: air asia, account number...
Complaint comments  Read comments Complaint category Airlines

Airasia — boarding denied on ticket made by agent

 Alok Barjatya on Jul 17, 2019
I had booked a ticket (booking no T4SBTH) from Guwahati to Kolkata on Airasia flight no I5 585 on 15th July 2019. The ticket was made on Makemytrip portal, for my children - aged 15 and 6 to spend their summer vacations with their aunt.

We reached the airport by 12:10 pm for the flight which was scheduled to leave at 1:50 pm. At around 12:35 pm, I got a call from my son that though the check-in has been completed, the boarding passes were not issued and they have been asked to wait.

I immediately contacted the airasia counter at the airport. I was attended by Ms. Padmi...
Complaint comments  Read comments Complaint category Airlines

Air Asia — not letting board without reason

 99singh on Jun 23, 2019
Sir/madam i m a student in singapore, l booked you flight from atq to kul and from there i booked scoot tr453 to singapore but your staff at atq airport didn't let me board after checking and they behaved very rudely, said i can board as this flight will land on different terminal than the terminal from which your scoot will depart, that is t2 of kul so we can't let you board from here, i showed them my visa, my student pass my scoot ticket and requested them that i had my class on 24/6/2019 and i can't miss as i will be fined and need to produce reason certificate for not coming to class, and also...
Complaint comments  Read comments [2]Complaint category Airlines

Air Asia — airlines not ready to refund convenience fee which was charged 2 times for delhi malaysia flight

 rahul667 on Jun 21, 2019
I was been charged 2 times convenience fee. When called customer care they asked me to fill eform and i will get the refund in 72 hrs. I filled that form 1 month back and since then i am following up with customer care but each time i got to know a new excuse and now they are saying to fill the form again and start the process again. Without any solution they are have closed my case 3 times.
I need the refund. It is bogus airlines. It even don't offer free water on flight. They charge even for a glass of water. Will never experience this flight again....
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — cancellation charge [Resolved]

 riya.sharma on Jun 20, 2019
I make call for flight cancellation i make request to cancel my flight . Your executive told me that he cancelled my flight and i get refund in 7 days and my refund amount was Rs. 17, 374 . Today i received only Rs. 4, 092/- i again called and said to them that i received only Rs. 4, 092/- your executive told me that my cancellation was cut of Rs. 13, 282 . What the hell was that you cut too much cancelation charge and a main thing is that your executive not informed me before cancelation that my cancellation charges will cut, i don't know plz refund my money back to me either i will make big complaint...
Complaint comments  Read comments Complaint category Airlines

Air Asia — flight cancelled without prior information and not allowed to reroute my flight

 bhupendras. on Jun 16, 2019
Cheated with passangers as they cancelled flight without prior information and not allowed us to Reroute to my flight... I booked my flight for 22Nd June 2019 on schedule departure 17.35PM to Goa.. As my meeting decided for 23rd june.. I have done booking 2.5 Month ago.. but thy suddenly cancled flight and not allowed us to Reroute my flight... They are arranging our flight on 23rd as it is not possible to board because we have meeting on 23rd from 10AM. I am not asking for refund but I am asking about my concern because if I go through for new booking it will provide me on higher amount as price...
Complaint comments  Read comments Complaint category Airlines

Air Asia — airasia is the worst flight I've ever seen.

 Divyakhanna on Jun 14, 2019
On 12th june i booked my ticket for delhi to srinagar For 13th june 2019, thursday for 29 thousand. And i went for indra gandhi international airpot at 11:00am and my flight was at 12:05pm.
Waiting in queue for 15 min our no. Came
The time was 11:15am
The girl standing for giving boarding pass taken our luggage and just starting making our boarding pass.
Suddenly one staff girl came and refuse her to give us the boarding pass and told us that flight doors are closed.
And started shouting on us started abusing us. And then her so called manager or boss came he...
Complaint comments  Read comments Complaint category Airlines

Air Asia — forced to reschedule

 Leonclone on Jun 7, 2019
I want to bring to you all notice that AirAsia has forced 3 passengers on blr to ghy bound flight on 7th May19 to reschedule their flights through we are on time.
They are giving a lame excuse of last minute rush
They want us to reschedule with next flight with higher amount.
Such a rigid unprofessional behaviour by stuff Mudaser Bopana and s.bopona. when I tried to speak to higher management they didn't allow us.
These nuisance needs to be stopped....
Complaint comments  Read comments Complaint category Airlines

Air Asia — staff behaviour

 Ramamoorthy m s on May 29, 2019
Horrible behaviour of check in counter personnel’s. Systems were not working we have been asked to runaround by the girl who was in w05 this evening at 19.00 hrs. Then we were asked stand in a general lane for check in. After check one boy who is working in the counter ordered me to keep the trolley in the trolley storage place, i asked for the supervisor no bloody fellow is bothered about customer. This is the last time i am travelling by airasia and thanks a lot for the excellent customer service. Our pnrs usdt3m and ez6t3n.
Goodbye m...
Complaint comments  Read comments Complaint category Airlines

Air Asia — looting money while rescheduling

 deepg98 on May 27, 2019
Thanks to air asia and go air for replying back so early almost after a month or more with horrible and frustrating reply.

I had not asked about the detail of deduction charges. My point was the way it was badly and mishandled.

I strongly feel i must not travel nor i recommend my company employees to avail air asia.

I am frustrated about your approach, truly a height of poor service



Complaint comments  Read comments Complaint category Airlines

Air Asia — rigid behavior of staff

 Neha Munoth on May 21, 2019
I was traveling from Indore to Hyderabad. Had a kid with me. The staff was so rigid that i[censored] have 8kgs in ur bag make it 7anyhow.. though my weight was appropriate but then also I had to pay 800rs to the staff.also they made us to scan our luggage thrice...n when I said I will write a review against u, the staff named urvashi was trying to tell me the email I' shameful behavior of the staff... Don't know how to talk with the customer...just take some training from indigo...
Also if I didn't get my 800 RS. Then I will go to the consumer forum for the mental harrassment o[censored]r staff......
Complaint comments  Read comments Complaint category Airlines

Air Asia — rude behaviour of an air hostess

 Sindhu Pradeep on May 20, 2019
Basically my family and i were travelling from goa to delhi in flight number:i5778 and there was this air hostess whose first name we couldn't see but her surname was smith. She was downright rude to eveeyone and even to my husband. When he asked her why the items on tge menu weren't available, she snapped at him and said that she is not responsiblefor it and told him not to talk her in such a manner. It was not just with my husband, i saw her rolling her eyes and making weird faces when anyone stood up or asked her anything. Being an air hostess she should learn how to treat the passengers in a...
Complaint comments  Read comments Complaint category Airlines

Air Asia — my luggages were misplaced and yet no update

 Bedaprabha on May 15, 2019
Hi team, me and my wife returned in flight no fd120 from bangkok yesterday but our luggage didn't come.

Pnr # rv 46yd
1 bag weight - 15 kg jhilam majumder
2 bag weight - 10 kg bedaprabha roy chaudhuri

They have already charged 2800 extra for extra weight but missplaced the same both had money, certficates, documents, very expensive jewellery, cosmetics cloths and other things keys etc. Which is worth more tha 1.5 lacks.

Would request you to please provide a solution for the same. Your ground stuff have shared many update but couldn't...
Complaint comments  Read comments Complaint category Airlines

Air Asia — cheated by airasia

 mohit11588 on May 14, 2019

Worst service given by airasia. I had booked flight from mumbai - indore on
11th may. On mumbai airport we purchased meal of 230/-. While travelling
Your staff denied that they do not have any information about breakfast however i have shown the receipt as well. She said they do not have extra mean and then keep on changing her statement. I complaint on airasia customer support and counter as well but no luck.

I have attached the receipt please refund my amount as soon as possible.

Mohit tiwari
Complaint comments  Read comments Complaint category Airlines

Airasia — closing a complaint without resolution

 royb7066 on May 14, 2019
I booked a flight through the above and inadvertently made two payments with two separate international transaction numbers.
Air asia responded by saying that my booking only showed one payment yet my uk bank have confirmed there were two.
Air asia then sent me an email just saying they consider the matter closed and that i cannot pursue the complaint but can only contact them if i open a new one.
It is impossible to reach anyone at their customer services as the emails are just returned with "your email did not reach customers services"...
Complaint comments  Read comments Complaint category Airlines

Air Asia — bad service, impolite staff

 nd1012 on May 3, 2019
Flight from hdy to dmk fd3123 at 01.05.2019
Last flight from dmk to cnx fd3419 at 01.05.2019

The flight to dmk had more than 1 hour delay, so our calculated time of 2, 5h for getting the luggage and checking in again for the flight to cnx was too less. Me and my girlfriend arrived maybe 5 minutes too late at the checkin counter. The staff offered to us to pay more for the first flight at the next day - but we have to pay for luggage again and won't receive any refund. When i said that that's an inacceptable service, because the huge delay wasn't our fault, the staff told me...
Complaint comments  Read comments [2]Complaint category Airlines

Air Asia — cheating/fraudulent service

 g_ksharma on May 3, 2019
Complainant has got ac gas (R-32) filled from m/s raza air conditioner, hauz rani by mr raza khan & paid for rs 4200/- (Rs 3500 for gas filling+ rs 700 for leakage rectification) as demanded on 09.04.2019 advised not to operate ac that night. On very next day, it has been noticed that ac was not cooling in similar condition as earlier and water coming from inside in door unit. When problem reported to mr raza khan, he replied on phone that problem is due to other reason not fault from his part. Finally company (Daikin) was contacted and their engineer visited & shown thru pressure gauge that there...
Complaint comments  Read comments Complaint category Electronics & Appliances

Airasia — bhubaneswar airline staff

 ramya229 on Apr 30, 2019
My name ARAVIND KUMAR IYYAPAN. My passport number R0863135 made a booking of AIR ASIA flight on 24th April for flight from bhubaneshwar to Malaysia on 29th april but after the transaction succeeded, my emigrate reference number: 448014 . my emigrate was approved. But the bhubaneshwar airport staff check my emigrate. but result is no fount. so we was say not possible. we are asking my emigrate not approved. i need prove for company's verification. please send the prof as soon possible. i[censored] not reverd me back, i will contact to airline higher official. I need to send mail to aravindkumar.[protected]
Complaint comments  Read comments Complaint category Airlines

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