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Air Asia Complaints & Reviews

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Last updated Aug 16, 2022
Complaints 619
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Air Asia reviews & complaints(619)

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I Booked ticket from BLR ( Banglore ) to Hu Chi Minh City ( Vietnam ) on August 5 th Date of Travel is on 1 St September.
While doing first booking for 3 Passenger we used Ixigo Flatform for booking, they are not provided any option for addition baggage ( Default only 7 Kg ) and after initial booking asked them for addition Add on Bagage they quoted 3 x times of actual cost ( Nearly 10 K / Baggage where actual cost is 2.5 K )
so...
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I lost my mobile in airasia ride and they are not giving me driver's number to take my mobile back, I am contacting them from last 7 days and they are making me fool, there lazy people searching for driver's mobile number fromlat 7 days...
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Flight was cancelled, refund request is not able to processed, this is the way Air Asia rob people's money, such a nasty way robbing, DO NOT ever try to put money into RUBBISH bin, this is RUBBISH Air Asia
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    PNR DYCFMR
    Sequence of events:
    1) On noticing the name error on my booked itinerary, I immediately reached out to the customer support team asking for a correction in the name (Customer care number) . I was asked to reach out to the chat support TIA by the helpline IVR.

    2) On reaching out to TIA (the chatbot), I was asked to enter the details of the passenger name as entered, and what should the corrected name...
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    I traveled on Airasia on 5th august 2022. It was amidst huge celebrations of their inaugural flight . I had reached very early at the airport. After a short delay and a bumpy flight to my horror my baggage had not reached Bengaluru. I was in a business trip.
    Three hours of wait and unclear responses and with no baggage and my waiting cab charges me for night charges and waiting charges. Hotel which was 1 hour drive had shut kitchen...
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    Due to covid Air asia cancelled their flights and sent email asking me for bank details. I provided the details but never received any refund amount. The amount was approximately 45000 rupees. The booking id is G948QE....
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    I got a call that my Resume has been shortlisted in airasia airlines Interview. After downloading the letter, It was mentioned to Rs 3999/- with GST as refundable security deposit. I paid the amount. I want my money back. Please look forward into this complaint. So many unemployed persons are affected by this fraud job offer. Please help. I'm unemployed.. This money means a lot. Please solve As soon as possible. Make it refund my money. Fraud...
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    Dear sir/madam,

    I am Aswinraj from Palladam Coimbatore. I have joined for the data entry work in Air Asia Company. They have asked for many payments and at the last of the asked payment, i am not able to pay and told them to cancel the contract and refund the amount, which i have paid nearly 51850 and work submission amount 45000. Before 20 days they have told me to wait for sometimes. Then at last before 15 days they have...
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    Today, (20/07/2022) i got a call that my Resume has been shortlisted in airasia airlines Interview. After downloading the letter, It was mentioned to Rs 3999/- with GST as refundable security deposit.
    The Sr.manager HR's name was written as Anjalee Chaterjee. They wrote you are selected for telephonic interview. they send me an offer letter too.
    i want my refund of money....
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    Have booked a flight with Air Asia from Singapore to Bali (direct flight) on the 26.08 at 17h10. I am arriving at Singapore Airport from Amsterdam at 15h00 same dat.
    Flight was confirmed and then I received an email from Air Asia saying my flight was cancelled and they put me on a next day flight from Singapore via Kuala Lumpur. Tried with Ava - not working - going in lopping questions. Send 2 complains forms . no response.
    My...
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    Hello,
    This is Rohit Nagaraj Shejekan. I have booked a return flight for 3 guests from KualaLumpur to Langkawi (2nd Oct to 5th Oct) under the PNR P2QE4M

    I got an email saying the flights have been re-scheduled. I cannot choose the new flights as my departure flight back to India is scheduled for 5th Oct 2:30 PM from KL.

    I tried to change the flights to an earlier day (4th Oct) and the AVA service is not being helpful and is quite erroneous.

    I applied for a refund and my request has been rejected.

    Kindly issue me a refund at the earliest or let me choose a return flight on 4th oct.

    Waiting for hear asap
    Rohit
    Same thing happened to me
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      Here is the mail which i have sent to air aisa earlier but no response, and it explains everything.

      Hi Airasia Team

      I have shared all tickets and boarding passes as well, hope now you can track you flights.

      Please resolve it as you have already taken enough time. else i have to raise consumer complaint,

      PNR - K2BF4Z

      I have booked my direct flight from Jaipur to Chennai...
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      Today we have a flight to bali from Singapore at 5:50 PM but it got canceled without any notification to us

      Right now we are stuck at Singapore airport to reach bali
      Every hotel booking is done already now what should we do please help
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        Hello, please see attached my boarding pass, your system automatically put my son 16 rows behind me by himself, he's only 3 years old. He ended up crying & sitting on my lap for the whole flight. Why did I have to pay for his seat? I asked 5 female agents who worked for air Asia from check in to boarding & they all ignored me & never got back to me. Ridiculous system & very bad experience....
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        I had to book the ticket with Air Asia just because my father passed away else it would be the last ever choice. And as expected, the freaking ticket had the boarding time of 5:05 AM and departure was 5:45 AM. I reached the counter at 5:00 AM and was denied stating I'm late. Referred to the most arrogant and rude Supervisor who did not have the sensivity to even empathize when I mentioned that my father passed away. I was ripped off by extra...
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        Today I have received letter of intent from Air Asia. they are asking me about 17500 refundable amount for document verification in Air Authority of India....
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        Missed my flight with PNR no. Y3GZGM on 1st May, because o[censored]nclear sms from airsia side

        I missed my flight with PNR no. Y3GZGM on 1st May.
        And i understood that i missed this flight because of sms sent on 30th April'22.
        Sms explains that flight time has been revised to 19.30 on 1st May.(same has been attached)

        When I checked this detail with ground officer Sumit, he explained that this flight time...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Today I have received offer letter from Air Asia for the post of ticket Department by post from Delhi.after I received this letter they Demand for Rs. 22950/- for security deposit behalf of leptop, mobile, sim card, walky tocky etc.i attached the photo of offer letter and joining letter.please guide me it's fake or real.
        Jun 20, 2022
        Complaint marked as Resolved 
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          We had book 9 tickets from Hyd to Goa round trip. Unfortunately due to a change in last name for 4 passengers we were asked to cancel the tickets and rebook. We were told the charge for cancellation would be RS 3000 per persons and of RS 36556 we got a refund of RS 5737. We booked then tickets mean while again for the 4 passages and paid another RS 33968. We called Air Asia and they told us after the cancellation that the cancellation change...
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          On 14th june 2022 i got a call from a girl named chandni she said you have a filled a form for data entry job i said yes then she asked me for my personal information my adhaar card, 12th marksheet, passport photo, email id i sent her everything except my adhaar card because i thought if they do any kind of scam then she said on 15th june you will have your interview and this and that i said okay then after my interview she again called me...
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