Air Asia Complaints & Reviews

HI SIR/MADAM

My name is Vijayakumar Alagarsamy. I was supposed to travel to Malaysia last December through an agent. He sent me this number, DVI96T, and said that this was my ticket. However, when I checked it, no details were available. When I asked for a refund, he said it was not possible. Therefore, please send me the complete details. I am the person who is supposed to travel on this ticket. attached tikcet copy. Thank...

Dear Team

This is to bring to your kind attention that i booked to and fro ticket form Hyderabad to Kolkata for travel on 11 July and return on 14th July and due to unavoidable reasons i was unable to travel. I called up the help line number which suggested me to get in touch with the air asia what's app number 6360 012 345 to request for support. I raised a request for cancellation of Ticket on 8th July 2023...

On 18th March I received a call from a girl named Renu for job offers in AIR ASIA airlines so I to agreed to apply for the post DATA Entry (work from home). Same day only my telephonic interview was conducted by Mandeep kaur and after that I received a job confirmation mail in which I was asked to pay Rs 1350 for seat booking which was refundable so I paid. On 20th March I received the training letter and again I was asked to pay Rs3999 (totally...

On 6th october i had tried to book an international ticket from Chennai to Jakarta and return to Chennai as a round trip through Airasia official website. After completion of booking details i made payment through HDFC net banking. After entered the OTP for payment, i received an message that " We are unable to process your payment. Please use another card/payment method to complete your booking or contact your bank for detail". My payment...

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: Hi,
I booked 3 tickets on 10th March for me and my family Bangalore to Delhi via Hyderabad travel date 31st March 2021. On 24th March I got message from Air Asia that flight will go via GOA instead for Hyderabad. We thought it will not impact our next connecting journey on same...

I took air asia fligh Ranchi on 5 March 2021 (PNR:VYKSPE). I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent.

Regards
Manoj Rajput
mk.[protected]@gmail.com
Mobile:[protected]...

Today I book flights tickets through Air Asia App. My amount was debited from bank but as per Air Asia payment was pending. I am worried about by money....

Dear airasia,

I have booked one flight ticket and that has been cancelled by the airline (Airasia). After i received the flight cancellation mail and call then i have cancelled my ticket through your ixigo.com portal (From this portal i have booked my ticket).

Till date i have not received my refund or cancellation confirmation.

Currently ixigo is not refunding the amount stating airline (Airasia)...

Hi i am MohammedMubeen.
On 4th November I received an email saying that my profile has been shortlisted for interview in the Air Asia Ltd company. I called the HR named Vinay Dhir, on phone to enquire about the interview process to be held on 18th Nov. They asked to pay an amount of rs. 9800/- plus gst as a security deposit. I first made a payment of rs.9800/- and later they informed me that i have wrong amount of payment and asked...

I have travel with air asia today flight no 779 from goa to delhi. I was shocked rude behaviour of ms shivangi. She didn’t guide us with directions of sitting of luggage. My husband trying to keep the luggage.in spite of helping him she was shouting on him that why he put that luggage here. Then i asked to her why are you not guiding if we don’t know then she shout loudly n said why dint u ask me. She said i needed to ask her she will...

This is to inform that 7 members of our family namely:
Kawaljeet singh/loveleen kaur / surveen kaur / taranjeet singh / amarjeet kaur / sirjan kaur & prabhgun kaur, were travelling from goa to new delhi via airasia flight - i5 799 on saturday 2nd june, 2018.
We had pre booked our meals to be served during the flight and it had some non-vegetarian meals as well. On the flight it was announced that all no-vegetarian meals are...

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please...

I have booked a thai air asia flight with pnr no sfbk8x for that double payment happened. I raised request for refund of extra amount through chat bot, for that they have given reference no[protected]. As per the latest status of the reference, it is showing as amount is credited to my a/c. When checked in my a/c, no amount credited to my a/c.

I raised no of mails to airasia support, but no response. There is no direct contact no in website, to speak in this regard.

Kindly help me in this

I am sharing attached screen shot from their website quoting that my refund is processed.

Agoda Booking No = [protected]
Air Asia PNR = HDVMMX
Ph no = +91 [protected]
Email id = [protected]@gmail.com

There are 2 passengers with above PNR ( Rohit Gupta and Sushma Gupta )

Need refund of ticket of Sushma Gupta due to medical emergency and claim full refund .

Sushma Gupta had to undergo ERCP treatment procedure on emergency basis post abdomen scan was done . she was admitted to Aster RV Hospital on 13/09/2024 and ERCP with stent inserted inside the body was performed on 14/9/2024 . Post which she has been kept in ICU and then ward till discharge done on 19/9/2024 .
After which she was again admitted to fortis hospital on 23rd oct 2024 for the next surgery of Gall Bladder removal, Where in she was again kept in icu and ward till her discharge on 27th oct 2024 ( reports attached )

After 1.5 to 2 months from prev surgery date ( 27th oct, 2024) she has to undergo another stunt removal surgical process and she will not be in a position to travel atleast for almost a year .

refund for the ticket is still not done in spite of several mails to Airline by Agoda

regards
Rohit
[protected]

I had booked a flight from Bali to Singapore via Jakarta on Sat 17th Feb at 1400. When I arrived at Bali domestic airport I was told that I had missed my flight, I stated that this was incorrect as it was currently 1215 and my flight was at 1400. I was then advised that my 1400 flight was cancelled and that they had put me on an earlier flight at 1215. I asked why I wasn’t advised of this, they said they tried to call me but the number they had for me was a completely different number. I then had go back outside to customer service where they tried to rebook me on a later flight to Jakarta & Singapore. However when they booked me on a later flight to Jakarta, my onward flight to Singapore was the next day. I advised that I couldn’t stay overnight in Jakarta as I had an onward connection to London once I arrive in Singapore. They then booked me on a Garuda flight to Jakarta and told me to collect my boarding pass for the next sector from Jakarta to Singapore once I arrive in Jakarta.
When I arrived in Jakarta, I went to the Garuda desk, they advised they had no booking for me to Singapore. I was then told to go to the Citilink desk which was at the other end of the terminal. I was getting very distressed and anxious. I am a 52 year old woman travelling on her own in a country I had never been too before. I felt very vulnerable and worried.
I eventually got my Citilink flight to Singapore and was able to get on my flight to London that evening.
I also had issues on my outbound from Singapore to Bali. I was taken off my BA flights from London to Singapore. I tried to change my flight with Air Asia from Singapore to Bali on Tue 13th Feb however it was late at night at the Air Asia bot was not allowing me to change my flight. I had to rebook another flight for that same evening and then book again for the next day. I ended up booking three flights with Air Asia from Singapore to Bali which was very costly and I only used one of them.
This whole trip has been very stressful for me and it was the first time I had booked with Air Asia via their app. The Bot is not user friendly at all.
Please could you look into tjid, appreciate your support.
Kind regards
Jenny Sangha
[protected]@hotmail.co.uk

Mujhe AirAsia ki taraf se ek call aee thi jisme bola Gaya tha ki apki AirAsia me air ticketing me job lag gai hain . Apka ek telephonic interview hoga . Mere pass ek call letter ki email aee with pdf .Mere pass ek call aee AirAsia Hr ki jinhone interview liya aur select ker liya phir bole ki apko registration fee Deni hai jo security hoti hai 3999 . Training ke time per apko return ho jayegi . Mene de diye . Phir mere pass ek email ayya jisme likha tha apko 15000 rupee aur dene jisme apko dress, I'd card, documents provide honge mene de Diya . Phir unhone ek aur emil bheji ki apko 37000 aur dene Hain . Aur bole ki sare paise apko training ke time per return ho jayenge . Mene unko mana ker diya ki mujhe nahi kerna hain mere paise return ker dijiye . Unhone bola 20 Jan ko vapas ho jayenge. Mene unko call ki unke sare no switch off arahe hain . Plz help me . Koi garib kitni mehnat se Paisa kamata hai aur esse yeah log fraud ker dete . Bhagwan kabhi inko khush nahi rakhega . Plz help me .

I got a call that Airasia has got a job, you will have an interview on the call, they sent me the call letter and took the call interview and said that you has been selected.Then airasia HR said that you have to deposit 15000 rupees which is security based so that your dress, ID card, documents will be provided to you and you will be returned at the time of training. He also gave me an appointment letter, I sent the money and then said that I have to give you 37000 more, I told him that I don't have to do it and return my money, said your money will come in 20th Jan . I said ok.But now all of them phones are switching off.plz help me

I was contacted through mobile for Job offer in Air Asia India Limited my resume was attached in Foundit.com they contacted me and they asked my details and cleared Voice Call Interview and then for F2F interview they said need to pay 2.69, 000 rupees so I paid they half half amount separately but still then also asked more money for they got more candidates to cut off they asking more money so I refused and they said within 45 days I got my refund amount but still didn't I received it from August 2023

I was scammed on August 2023 for fake job offer of Air Asia India Limited. Totally I was paid 2, 69, 700 rupees and still now I waiting for refund and no response their side, so I filed complaint in Cybercrime Police.

To Whosoever

It My Concern

As per the Conversation which we had with the portal side regarding your Ref. I'd File Code Fees 3, 700/- INR.(Included GST.) Which you have to Submit in Our Company Account .Kindly Check Our Company Accounts Details: Bank Name : DBS Bank Holder Name : AIRASIA INDIA LTD A/C No : [protected] IFSC Code : DBSS0IN0811

NOTE:-

(-Dear Candidate for your kind information, this amount is being taken from you only for security reasons. Under the latest given covid-guidelines from Airport authority of India.

If you're not selected in your interview rounds, then your security deposit money will be refundable to you within 24 working hours...)

*conditions apply*

To Whosoever

It My Concern

Bank Name : IDFC FIRST BANK LTD Holder Name : AIRASIA INDIA LTD A/C No : [protected]

IFSC Code : IDFB0060281

I have received a call that i have been shortlisted for Air Asia customer service executive job and said that i have to pay 3900rs for telephonic interview and after that I have to pay rs 15300 for F2F interview round and after selection i will get refund

Bank Name - Indusind Bank

Holder Name - AirAsia India Ltd.

Account No.[protected]

IFSC Code - INDB0000393

These are the bank details they have provided