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Air Asia
Air Asia
Customer satisfaction rating: 9%
488
COMPLAINTS
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Air Asia Customer Care

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Address
#91, Level 1, HRS Chambers, Richmond Road
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
104
down
53

Additional info
Chennai
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Kochi
Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

Tiruchirappalli
New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Trivandrum
Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

View More Information...

Customer satisfaction rating
9%
Complaints
488
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia Complaints & Reviews

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Not sticking to their word.During lockdown my flight was cancelled and amount is refunded in the form of credit amount by air asia saying you can use it for 2 years.
But they redeemed before completion of 1 year without any prior intimation.
Air asia redeemed Credit Amount before completion if 2 years.
Updated by vishal khairnar Jan 20, 2021 Credit request successful (Booking no: F7ULTH)

Dear Guest,

We are pleased to confirm that the validity of your Credit Account is now automatically extended to 730 days (2 years).

You can now log in to your BIG Member account on airasia.com, select “My Account” and choose “Credit Account” to see the changes reflected in the “Expiry Date” column.

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    I booked Airasia tickets on 25.12.2020 from ixigo and on 23.12.2020 due tot the illness of my father I cancelled the ticket,...
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    [Resolved]

    Today I book flights tickets through Air Asia App. My amount was debited from bank but as per Air Asia payment was pending. I am worried about by money.
    Payment Deducted but Booking not Confirmed
    Complaint marked as Resolved Jan 15, 2021
    Problem resolved

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      My PNR is Q2R5TZ
      Flight is cancelled due to COVID
      CreditShell is created
      But the Actual fare of TKT is Rs 7358/-
      Credit shell is created only for Rs.5992/-
      Difference is Rs.1366/-
      While i contacted Airasia, it was told to contact EMT
      It is requested to kindly arrange to credit the said Rs 1366/- to my credit shell or further payment to my bank

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        My PNR is SUMDPV
        Flight is cancelled due to COVID
        CreditShell is created
        But the Actual fare of TKT is Rs 33111/-
        Credit shell is created only for Rs.26964/-
        Difference is Rs.6147/-
        While i contacted Airasia, it was told to contact EMT
        It is requested to kindly arrange to credit the said Rs 6147/- to my credit shell or further payment to my bank

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          I was denied boarding the Hyderabad bound flight scheduled to depart at 8.15 am though I arrived at 8am today at boarding gate, Delhi Airport.No announcement was made for final call and crew standing at gate were very rude and misbehaved.I never fly again in Air Asia.Flight no.I5993, Departure 30 December 2020at 8.15 am from Delhi to Hyderabad

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            Today in the morning I have received a link via sms to download my offer letter for Air Asia Company.
            In the letter...
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            HI,
            I have recently got one message ass your resume has been shortlisted with a link attached. On clicking on the...
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            PNR no O6YS6N time changed by air Asia so the time not suitable to me but costomar service not attending phone about 07 day's...
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            I booked ticket on air Asia for flight from Ranchi to Bangalore. but just before 2 days time was rescheduled, but due to covid 19 restriction i could not reach the airport at time. so i cancelled the ticket. but the refunded amount was only 168 INR, Whereas the actual ticket amount was 5, 349 INR.

            PNR nom is H5E7PQ and date for travel was Sun, 05 Jul 2020.

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              Today, (26.07.2020) i got a sms that my Resume has been shortlisted in airasia airlines Interview. After downloading the letter, It was mentioned to Rs 9, 800/- with GST as refundable security deposit.
              The Sr.manager HR's name was written as Mr. Vasanth Kumar.+[protected]. They wrote flight ticket and other things will be sent to me after I asked him number of questions even recorded and did paid the amount and received the application form and applied for it but I got a doubt and came across the scams where I found the exact same letter and the amount received to other person as same as like me . I would be grateful if someone could help me on this.
              I got the same message I don't know what to do can u send ur no
              Shubham Magidwar's reply, Dec 22, 2020
              Even I got the same letter

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                Traveling on the protocol of medical grounds but without any prior information Air Asia I5 517 flight delayed from Maa to Hyd and making false excuse of weather waiting in departure SHA near gate 2 from early morning but no arrangements made.
                They have to give claim for this late. PNR LYZVME

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                  We booked our flight from indore to goa on 6th november from air asia.
                  Without knowing us they suddenly cancelled ur...
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                  Air Asia is a good company but I don't know how the person's r cheating in providing a job .how can we believe the job offer...
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                  I am writing this to register the complaint against Air Asia Airlines.
                  It's regarding Airline PNR F5J6YA which got...
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                  My booking no is F1IENM, my flight was cancelled by air Asia but they r just crediting the amount for future use but I don't want to book in future. I want my refund as soon as possible.

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                    I booked tickets for flight from kolkata to chennai with rs13616/- for their flight on 23/05/20. My pnr number was u9c6yh. The flight was cancelled by the airlines and accordingly, on receiving their advice, i applied for giving me credit for the value of the ticket. The airlines acknowledged my application and advised me that my case number is 60317208 dated 20/05/20 and the credit will soon be given.
                    With deep regret i like to advise nether i have received any credit till date nor they have advised me any progress. They have not even kept their mail open for communication. I am not getting any cooperation from their side.
                    My air asia big id is [protected].

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                      Hi

                      I officially travelled from vizag to bangalore on 9/7/20 thru air asia.in order to claim reimbursement i...
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                      Passanger name-rajesh kumar
                      Pnr no.-f7l48h
                      Date-27/06/2020
                      Flight time-12:50 from guwahati airportbr...
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                      Dear sir/madam

                      I mr. Jaganth ghosh had booked the ticket as guest in mmt from bangalore to bhubaneswar, but...
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