Air Asia Complaints & Reviews

I have booked a thai air asia flight with pnr no sfbk8x for that double payment happened. I raised request for refund of extra amount through chat bot, for that they have given reference no[protected]. As per the latest status of the reference, it is showing as amount is credited to my a/c. When checked in my a/c, no amount credited to my a/c.

I raised no of mails to airasia support, but no response. There is no direct contact...

Agoda Booking No = [protected]
Air Asia PNR = HDVMMX
Ph no = +91 [protected]
Email id = [protected]@gmail.com

There are 2 passengers with above PNR ( Rohit Gupta and Sushma Gupta )

Need refund of ticket of Sushma Gupta due to medical emergency and claim full refund .

Sushma Gupta had to undergo ERCP treatment procedure on emergency basis post abdomen scan was done . she was admitted...

I had booked a flight from Bali to Singapore via Jakarta on Sat 17th Feb at 1400. When I arrived at Bali domestic airport I was told that I had missed my flight, I stated that this was incorrect as it was currently 1215 and my flight was at 1400. I was then advised that my 1400 flight was cancelled and that they had put me on an earlier flight at 1215. I asked why I wasn’t advised of this, they said they tried to call me but the number they had for me was a completely different number. I then had go back outside to customer service where they tried to rebook me on a later flight to Jakarta & Singapore. However when they booked me on a later flight to Jakarta, my onward flight to Singapore was the next day. I advised that I couldn’t stay overnight in Jakarta as I had an onward connection to London once I arrive in Singapore. They then booked me on a Garuda flight to Jakarta and told me to collect my boarding pass for the next sector from Jakarta to Singapore once I arrive in Jakarta.
When I arrived in Jakarta, I went to the Garuda desk, they advised they had no booking for me to Singapore. I was then told to go to the Citilink desk which was at the other end of the terminal. I was getting very distressed and anxious. I am a 52 year old woman travelling on her own in a country I had never been too before. I felt very vulnerable and worried.
I eventually got my Citilink flight to Singapore and was able to get on my flight to London that evening.
I also had issues on my outbound from Singapore to Bali. I was taken off my BA flights from London to Singapore. I tried to change my flight with Air Asia from Singapore to Bali on Tue 13th Feb however it was late at night at the Air Asia bot was not allowing me to change my flight. I had to rebook another flight for that same evening and then book again for the next day. I ended up booking three flights with Air Asia from Singapore to Bali which was very costly and I only used one of them.
This whole trip has been very stressful for me and it was the first time I had booked with Air Asia via their app. The Bot is not user friendly at all.
Please could you look into tjid, appreciate your support.
Kind regards
Jenny Sangha
[protected]@hotmail.co.uk

Mujhe AirAsia ki taraf se ek call aee thi jisme bola Gaya tha ki apki AirAsia me air ticketing me job lag gai hain . Apka ek telephonic interview hoga . Mere pass ek call letter ki email aee with pdf .Mere pass ek call aee AirAsia Hr ki jinhone interview liya aur select ker liya phir bole ki apko registration fee Deni hai jo security hoti hai 3999 . Training ke time per apko return ho jayegi . Mene de diye . Phir mere pass ek email ayya jisme likha tha apko 15000 rupee aur dene jisme apko dress, I'd card, documents provide honge mene de Diya . Phir unhone ek aur emil bheji ki apko 37000 aur dene Hain . Aur bole ki sare paise apko training ke time per return ho jayenge . Mene unko mana ker diya ki mujhe nahi kerna hain mere paise return ker dijiye . Unhone bola 20 Jan ko vapas ho jayenge. Mene unko call ki unke sare no switch off arahe hain . Plz help me . Koi garib kitni mehnat se Paisa kamata hai aur esse yeah log fraud ker dete . Bhagwan kabhi inko khush nahi rakhega . Plz help me .

I got a call that Airasia has got a job, you will have an interview on the call, they sent me the call letter and took the call interview and said that you has been selected.Then airasia HR said that you have to deposit 15000 rupees which is security based so that your dress, ID card, documents will be provided to you and you will be returned at the time of training. He also gave me an appointment letter, I sent the money and then said that I have to give you 37000 more, I told him that I don't have to do it and return my money, said your money will come in 20th Jan . I said ok.But now all of them phones are switching off.plz help me

I was contacted through mobile for Job offer in Air Asia India Limited my resume was attached in Foundit.com they contacted me and they asked my details and cleared Voice Call Interview and then for F2F interview they said need to pay 2.69, 000 rupees so I paid they half half amount separately but still then also asked more money for they got more candidates to cut off they asking more money so I refused and they said within 45 days I got my refund amount but still didn't I received it from August 2023

I was scammed on August 2023 for fake job offer of Air Asia India Limited. Totally I was paid 2, 69, 700 rupees and still now I waiting for refund and no response their side, so I filed complaint in Cybercrime Police.

To Whosoever

It My Concern

As per the Conversation which we had with the portal side regarding your Ref. I'd File Code Fees 3, 700/- INR.(Included GST.) Which you have to Submit in Our Company Account .Kindly Check Our Company Accounts Details: Bank Name : DBS Bank Holder Name : AIRASIA INDIA LTD A/C No : [protected] IFSC Code : DBSS0IN0811

NOTE:-

(-Dear Candidate for your kind information, this amount is being taken from you only for security reasons. Under the latest given covid-guidelines from Airport authority of India.

If you're not selected in your interview rounds, then your security deposit money will be refundable to you within 24 working hours...)

*conditions apply*

To Whosoever

It My Concern

Bank Name : IDFC FIRST BANK LTD Holder Name : AIRASIA INDIA LTD A/C No : [protected]

IFSC Code : IDFB0060281

I have received a call that i have been shortlisted for Air Asia customer service executive job and said that i have to pay 3900rs for telephonic interview and after that I have to pay rs 15300 for F2F interview round and after selection i will get refund

Bank Name - Indusind Bank

Holder Name - AirAsia India Ltd.

Account No.[protected]

IFSC Code - INDB0000393

These are the bank details they have provided

Hi Customer Relations Department, AirAsia Berhad

I am writing to express my deep dissatisfaction and disappointment with the service I received during my recent travel experience with AirAsia. On 30thOCT 2023, I had a ticket from Kuala Lumpur (KUL) to Bangalore (BLR).
My booking reference is PNR# RDHNUE. I reached the airport well in advance, around 1.5 hours before the scheduled departure time, I was at front of the AirASia checkin Counters. To my dismay, I was denied boarding and subjected to a series of issues that have left me extremely dissatisfied. The KLIA terminal 2 Air asia counters were highly understaffed and rude.

My ordeal began when I reached the airport, and it quickly became apparent that the check-in process was chaotic and poorly managed. Instead of providing clear instructions to passengers, I was directed to various counters, each giving me different information and contradictory instructions regarding the check-in process. Even though I notified the staff that I have a flight in some time there was no assistance, even the self Check In did not happen for me, it showed some error that I may get an Emergency Exit seat so I need to do check in from the counters. This disorganization caused considerable confusion and unnecessary stress, leaving me feeling helpless and frustrated. Even the staff did not help me with priority checkin .

As the departure time was approaching, I grew increasingly concerned about missing my flight. To my shock, I was eventually informed after roaming to several counters that I will not be allowed to board the flight as the boarding time was exceeded though at that point of time there was 1Hr remaining in the departure time . From their conversation it seemed that my ticket might have already been sold to some other passengers. This is absolutely unacceptable, as it implies that my reservation was disregarded, and I was denied the service I had paid for.

Being denied boarding despite arriving well in advance and following all the airline's procedures for check-in is not only a violation of my rights as a paying customer but also a grave inconvenience that disrupted my travel plans. I was forced to incur additional costs for accommodation and rescheduling my travel arrangements due to this situation.

I request a thorough investigation into this incident, an explanation for the denied boarding, and a full refund for my ticket. I trust that AirAsia will take this matter seriously, rectify the situation, and ensure that other passengers do not face similar ordeals in the future.

I would appreciate your prompt response and resolution of this matter. Please contact me at Ph - [protected] or das.[protected]@gmail.com at your earliest convenience to discuss the steps that will be taken to address my concerns.

Thank you for your immediate attention to this matter. I hope for a swift and satisfactory resolution.

Hi Myself George, Jacob . We were a group of 7. We were travelling in Air Asia from Bangkok to Kochi on 07-Oct-2023. on Flight No:FD 170. Out of seven passengers 3 were given the last seat that is 31 A, 31B and 31 C respectively. Our baggage space is allotted to Crew and we are not able to put our baggage anywhere and we request the crew to arrange some space to put our baggage a, very harshly they informed "If you want put your baggage on your leg space and we were not able to sit properly during our flight journey. If the baggage is given to the crew why should they give that seat to us. When we tell this to crew they are literally mocking at us. Very Bad behavior from the crew. The boarding pass of the passengers is attached with this for your reference. Request your intervention in this matter and inform us .
Thankyou
George Jacob

My Travel vouchers r invalid { number[protected]} can you check ??

I was traveling today morning in Air Asia flight from Bangalore to Ranchi (26/9/23) my baggage got damaged due to mishandling my luggage. Many scratches and I lost the logo of baggage. I can share the photographs for the reference.
Thank you

I booked ticket from ixigo and buggage for
Directly through airasia under this pnr #j24p9c, my ticket Amount has been refund but still waiting for my buggage refund, I already raise complaint 44 times but still i did not get my refund every time they close the case without any action.
Flight ticket has been cancelled in April month but still no resolution anyone can help on this .

Thanks

I have a call from air asia and they replies me for job you are selected in air ticketing executive department and I made payment firstly 1450 rupees for verification and after that they send me a file of employee information form and after that they conduct interview and online test and then they want to pay money 5600 rupees I make a payment and they send me a offer letter pls refund my money and tell me is it fraud or real

Dear Team

This is to bring to your kind attention that i booked to and fro ticket form Hyderabad to Kolkata for travel on 11 July and return on 14th July and due to unavoidable reasons i was unable to travel. I called up the help line number which suggested me to get in touch with the air asia what's app number 6360 012 345 to request for support. I raised a request for cancellation of Ticket on 8th July 2023...

Booked a premium flex ticket (Pnr- S92G9X)from Bhubaneswar to Bangalore on air Asia flight. Then rescheduled to a new date and within 5 minutes realised that the date was wrong. So tried to reschedule again as I knew in premium flex rescheduled can be done again without any charge only difference in price should be paid. While second rescheduling to my surprise the amount I had to pay is ₹3796 instead of ₹777, the difference in price amount. I tried talking to both air Asia and easemytrip customer care. Air Asia person told me that while first rescheduling my premium flex ticket has been changed to economy fare. How that has happened ? Because while rescheduling there was no option asking whether I should book in Economy or Premium flex fare. How the hell I would know that automated without giving options it will be changed from Premium flex to Economy fare.This is a flaw on your rescheduling page. Why should I pay for your flaw?

My name is Balamurugan Narayanan and I booked a Air Asia flight (I5-740) which was scheduled to depart from Delhi at 7.50AM IST on 6th July and supposed to be landing at Bangalore at 10.40AM IST. Based on this I have scheduled my meeting with my International clients from 12PM IST onwards.

However, I got a message on 5th July night stating the flight has been delayed by almost 4 hours, so the new departure moved from 7.50AM to 11.30AM IST, which was absoutely ridiculous and indeed the whole day schedule has been messed up and the FULL RESPONSIBILITY is on Air Asia.

I tried calling their call center spoke with Sandhya, Shiv and Sajee (3 different calls) they have me a complaint number 04801969 which is of no use. They didn't get to understand the seriousness of my loss of time due to their delayed flight!! They are just useless customer service and extremely unacceptable!

I went through so much mental nuisances today before of purely Air Asia's fault. I certainly need a compensation for the loss of time, my meetings and uncessary mental stress caused by Air Asia.

I can be reached at [protected]@gmail.com.

I booked flight Guwahati to DEL PNR:R9KSQX Flight no I5 788 The flight is not landed on DEL airport on time delay 4.30hrs so i missed my international flight DEL to BALI flight no D7 183 BOOKING PNR NO: MUS2TB . Ground stuff and cabin crew fully take responsible to reconnecting my flight and compensation. Still I not received no any response from there side. I have lost my 2 Lakhs aprox

I have been after them for two years for a refund of extra Rs.4000 that I paid twice because the UPI payment went into processing and got successful after paying cash.
I even applied for a chargeback from my bank on suggestion of the UPI platform but no one is responding from their site. I want my money back.

Due to accident of my son Akash kumar at Bangalore on 10.05.2023, he has met with major damage in leg. He was hospitalzed in emergency condition in Bangalore Baptist Hospital and discharged on 12.05.2023 from Bangalore Baptist Hospital. Since he has been done major operation in leg, he cannot walk for one month and even go to washroom through wheel chair only.Accordingly, in this situation air ticket from Bangalore to New Delhi was cancelled.. Accordingly requested to give me medical refund

My mobile- [protected]
[protected]@gmail.com