Air Asia Customer Care
Air Asia
Customer satisfaction rating: 2%
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257
COMPLAINTS

Air Asia Customer Care

Air Asia

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Address
#91, Level 1, HRS Chambers, Richmond Road
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Additional info
Chennai
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Kochi
Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

Tiruchirappalli
New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Trivandrum
Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

View More Information...

Customer satisfaction rating
2%
Complaints
257
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia related photos (50)

Air Asia Complaints & Reviews

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Air Asia — cancel charges not justified

 Chintan Engineer on Jul 2, 2018
We had cancelled two flight tickets from banglore to surat because of death of mother of the passenger asha parmar on i5-1476 flight. You have refunded meagre amount to us.

As we have got full refund for our tickets from bom-coimbtore by indigo airlines on submission of death certificate of her mother, passport copy showing her to mother's name on the same tour.

We desire the same from your side on humanitarian ground....
Complaint comments  Read comments Complaint category Airlines

Air Asia — fraudsters

 Pavan Punja on Jun 15, 2018
On 15th june 2018, a ticket was booked for my wife, after 4-5 calls to their offices and getting a full guarantee that the flight would reach its destination with zero diversions, they ended up landing the flight in delhi with absolutely no compensation.

I even told them if the dust storm is excessive please reschedule the flight or atleast cancel the tickets, to which their answer was they would do so with a hefty cancellation fee. They gave me their word that the flight would land at chandigarh and it didn't. We spent close to 7k extra and an excessive time waste for an urgent...
Complaint comments  Read comments Complaint category Airlines

Air Asia — misbehaviour of cabin crew staff

 Preet Singh Khanna on Jun 4, 2018
This is to inform that 7 members of our family namely:
Kawaljeet singh/loveleen kaur / surveen kaur / taranjeet singh / amarjeet kaur / sirjan kaur & prabhgun kaur, were travelling from goa to new delhi via airasia flight - i5 799 on saturday 2nd june, 2018.
We had pre booked our meals to be served during the flight and it had some non-vegetarian meals as well. On the flight it was announced that all no-vegetarian meals are halaal. Since we belong to sikh religion so we are not allowed to have halaal food hence we requested the cabin crew in-charge to kindly replace the non-veg items...
Complaint comments  Read comments Complaint category Airlines

Air Asia — flight cancellation without intimation

 Prateep Sengupta on Jun 2, 2018
I had booked air ticket through easemytrip for kolkata-jaipur sector for travel on 22nd may 2018 (Booking id emt[protected] and airlines pnr zi544f. When i reported to the airport i was told that above flight has been cancelled since 3/4 months. But it is regretted that neither the air asia sent me any mail or sms nor i received any intimation of cancellation from easemytrip though my mobile and email id was registered. Easemytrip later confirmed that they had no information about the flight cancellation. The most dubious role has been played by air asia. Its nodal officer informed me in email after...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — unethical

 12Dipti on Jun 2, 2018
My jet points are not refunded by airasia after so many conplains and queries and i am not able to utilise my points
My flight dhvqmv xt853, dhvqmv xt852
Hpcm3n xt853
Hpcm3n xt852
Parag shah
Dipti shah
Complain no 03434525
03434846
Pls refund my pounts so that jet airwat wull refund my pounts and i am able to book
Also the flight was cancelled from your end
This is very unethical amd cheap behaviour to make customer beg for their points/money when its your fault...
Complaint comments  Read comments Complaint category Airlines

Air Asia — fraud service

 Rishabh06 on May 31, 2018
Flight number i5 732. Pnr twfqwn. I booked my flight to pune on 30th may 2018 at 6pm. Initially the flight was running late half and hour, i had train to catch from delhi so at the check-in counter i asked the lady what are the options to receive checked in baggage early and whether the flight will be further delayed. She said not to worry flight won't be delayed and if i pay additional 690 i will get bag express. Flight was delayed 1 hour and at the time of luggage collection it took 30 minutes, my colleagues and other passengers got luggage first. I have video proofs and will put on social media....
Complaint comments  Read comments Complaint category Airlines

Air Asia — someone is fooling people in the name of airasia

 magdalin on May 29, 2018
My daughter a BALLB graduate rececived a mail from Air Asia on 22.5.18 through Naukri.com stating that she is selected for interview, which was to be held inbetween 4 to 6th june 18, They asked to pay Rs9, 780/- (which was refundable after interview) . My daughter was asked to contact HR . Mr. Rajesh Damodaran on his mobile (+[protected]. Profile of Mr. Rajesh Damodaran was also given. After contacting Mr. Damodaran on his mobile on 23rd morning, he asked her to pay registration fees by credit card. He did not gave Air Asias Bank details. So when asked for the details he said that the company...
Complaint comments  Read comments Complaint category Airlines

Air Asia — fraud

 GOD LOVE you on May 27, 2018
My sister booked ticket 27/05/2018.at 10.15am an suddenly got SMS ticket cancelled...at 11.00am ..when she ask refund for cancellation...the make my trip said 1248/ she will get her refund ...she purchased ticket was 15000...an when she find out about refund with AirAsia they said refund of 900/is send. To make my trip... AirAsia saying new rule is come that cancellation will be charged almost 92%.so not even 2hours became after my ticket booked...mmt saying my sister send request to cancel ticket which she didn't do...plz plz beg Ur don't use this apps...my sister is very ill an after this her...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — air asia refund money

 Ramamoorthy1985 on May 24, 2018
I booked ticket in mobile app. App crashed and ticket generated to wrong name. As per airasia customer care (Case number :[protected] they asked me to book new ticket (Ht387h.) please refund the amount for previous wrongly generated ticket (Vnd38m). Note : this case regarding mobile app crash and payment notification not displayed but amount got debited and got booked in wrong name.

My case number: 03764873
My previous case numbers are : 03651569, 03581967...
Complaint comments  Read comments Complaint category Airlines

Air Asia — regarding cancellation of flight due to health emergency in kerala state- air ticket

 Shiv destiny on May 21, 2018
I have booked air ticket from cochin to Bangalore and journey date is[protected], PNR no is SU119H. Due to declaration of high alert regarding nipah virus attack in Kerala state..hence I am not able to travel in this situation.. request you to cancel my tickets and refund the amount..as you aware it's health emergency and I can't travel there and put my life in risk... request you to do the needful at the earliest...
Complaint comments  Read comments Complaint category Airlines

Air Asia — regarding cancellation of flight due to health emergency in kerala state

 Shiv destiny on May 21, 2018
I have booked air ticket from bangalore to cochin and journey date is[protected], pnr no is su119h. Due to declaration of high alert regarding nipah virus attack in kerala state.. Hence i am not able to travel in this situation.. Request you to cancel my tickets and refund the amount.. As you aware it's health emergency and i can't travel there and put my life in risk... Request you to do the needful at the earliest...
Complaint comments  Read comments Complaint category Airlines

Airasia — cheated by miscommunication

 nishant mishra on May 18, 2018
Hi all,

Please be careful while tavelling through airasia or opt for some other airlines instead as it is a total fraud airlines.
Staff of airasia misguide their users or travellers by giving false information. Similar kind of incident happened with me.
I was travelling from kolkata to bali via kualalumpur on 09th of march 2018 via airasia flight. Please find my whole journey information below

Airasia flight62
Kolkata to kualalumpur (12:50 am to 07:20 am) with pnr #pls5fg date-09/03/2018

Airasia flight 376
Kualalumpur to denpasar...
Complaint comments  Read comments Complaint category Airlines

Air Asia — family ticket booking

 shrititiwari on May 15, 2018
I booked 4 tickets for my family in one booking, 2 kids 1 senior citizen.
On the day of travel air asia counter people asked 250 per head extra to get seats together or else by default they will give 4 seats at 4 corner. They looted 1 k from family. What is the point of booking seats together in this case? Why customers have to pay extra after booking tickets, why separate charges for seat? Where are we going with this kind of policies, requesting travel ministries attention to regulate airlines....
Complaint comments  Read comments Complaint category Travel & Vacations

Air Asia — refund not received since 5 months

 ashi.lohiya10 on May 15, 2018
I had booked a flight from mumbai to bali in dec (Pnr : bgcvuy) for an amount of approx 24, 000 inr. The flight was cancelled due to the mt. Agung eruption. The ticket was booked partially by existig credit (16, 000) and partially by debit card (9400).
After the flight cancellation, the credit amount was returned in the form of credit in my air asia account but an amount of 9400 inr was never received in my bank account.
I have been constantly in touch since 3rd dec for my refund, it is not 15th may. They have delayed the process for so long and caused a lot of mental frustration....
Complaint comments  Read comments Complaint category Airlines

Air Asia — job offer

 Sravan M on May 11, 2018
Hi sir/madam,
My name is sravan, I was caught up with a fraud e-mailed received from air Asia saying it is a job offer. U need to deposit security deposit of 9600 first and then ur application will processed for further level of interview process. I have deposited the amount requested as it seems like a genuine mail received from hr@airasia.com. again after a day all in sudden received another mail stating ur resume is selected in recruitment board meeting and our board members decided to take ur profile forward need to submit a bond agreement amount of 35000 with in a TAT of same day before...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — reimbursement fraud

 vemallika on May 3, 2018
Dear sir,
I have booked air asia refundable flight ticket on 29th of april 2018 through irctc portal and due to some unavoidable circumstances i have cancelled ticket today.
But till not collected any refund by irctc and air asia.
By contacting air asia customer care, i came to know that air asia refunded rs.1028 to booking agent (Ircrc).
But my point is that i should get whole amount as air asia showed me the ticket is refundable.
Please help me to get my 3129 rupees in return....
Complaint comments  Read comments Complaint category Airlines

Air Asia — harassment

 mahesh.28feb on Apr 26, 2018
Both the onward and return flights were delayed for more than two hours. I had like to bring it your notice that my parents were not keeping well and were travelling chennai's global city for their medical checkup.

Airasia's last minute delays had cost my parents a great agitation and quite a lot of money. Right from waiting at the lounge in bhubaneswar (Inr 1800*2 = 3, 600/-), taxi waiting charges and late night bata (Inr 500/-) for drivers (On arrival at chennai), 20 minutes waiting at the hotel while checking inn, and a half sleep after the whole tiring day followed by sufferings...
Complaint comments  Read comments Complaint category Airlines

Air Asia — cheating and mental harassment...

 Hrushikesh76 on Apr 13, 2018
I had booked 3 ticket for 5th apr2018 from bangalore to bhubaneswar.
Due to some personal issue i was again supposed to travel back to bhubaneswar on 19thapr2018.
So called airasia customer care in month of march2018 just for inquiring if i reschedule only one of ticket to 19thapr2018 what will be the extra amount to be paid.
But as customer care provided information the difference amount was too much so i told thanks and not going to reschedule my existing booking on 5thapr.
On 5thapr2018 when i reached airasia counter with my family, was surprised to hear there no pnr...
Complaint comments  Read comments Complaint category Airlines

Air Asia — cargo items of five lakhs not delivered yet

 Redy Yumnam on Apr 7, 2018
I have registered 101 kgs of house hold decorative items and expensive clothings for a marriage on. 3rd april 2018 from menzes aviation bobba pvt ltd. Bangalore airport by air asia cargo. The approximate value of the items were five lakhs which was packed in six cartoon boxs and two air bags. The items were supposed to dispatched from bangalore to imphal via delhi. When i enquire about it the air asia cargo staff from delhi responded very rudely and unprofessionally. I will wait for the items till 15 april 2018 failing of which i will seek legal help against air asia....
Complaint comments  Read comments Complaint category Airlines

Air Asia — rs.220 extra charge for seat at t3 delhi counter

 Sharbjit Sharma on Apr 7, 2018
Dear concern
Yesterday i have travelled from new delhi to kolkata I5-548.
When i went for check in counter the associate sitting pitched me
“Your seat is unreserved and you have to pay Rs.220 to get the seat reserved”
I somehow paid her Rs.220 and she said that she has given me complimentary meal which was disaster.
Now the Question arises that just for promoting the meal she scared me by saying your seat is unreserved.
Ifeel cheated and dissatisfied with airasia and will think twice before travelling with this airline....
Complaint comments  Read comments Complaint category Airlines

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