Air Asia Customer Care
Air Asia
Customer satisfaction rating: 2%
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Air Asia Customer Care

Air Asia

#91, Level 1, HRS Chambers, Richmond Road
Bangalore District
India - 560025

Customer Care Phone Numbers and Contacts


Additional info
123/124, Ispahani Centre, Nungambakkam High Road, Nungambakkam, Chennai 600 034 Tamil Nadu
Tel: +91 44 3300 8000
Fax: +91 44 4504 0440

Cochin International Airport, International Terminal, P.O. 683 111, Kerala State, India, 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi 682015
Tel: +91 48 4235 9600

New Terminal Building, Tiruchirappalli International Airport, Tiruchirappalli 620007, 18/3-5, The Ivory Plaza, Royal Road, Cantonment, Trichy 620 001.
Tel: +91 41 3145 40393

18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy 620001
Tel: +91 41 4540 3934

Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum 695014
Tel: +91 47 1233 9249

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Air Asia related photos (54)

Air Asia Complaints & Reviews

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Air Asia — disgusting customer service

 srb7600 on Oct 13, 2018
I booked air asia from bali to jaipur and somehow in a hurry i booked for 8 nov instead of 8 dec. I realised that i made a mistake and tried calling them. The customer care department received my call and i initially asked the to reschedule the booking as i made a mistake. I was shocked to hear that they are charging more than ₹12000 per person, the full amount even for the 2 years old child. My previous ticket booking, which was wrong cost me a little greater than ₹9000. I mean this is robbing someone's hard earned money by telling them. I asked them that i am ready to pay 3/4 of the total...
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Air Asia — flight got delayed and informing the passenger as last moment due to which missed connecting flight

 Deep.roy on Oct 11, 2018
My booking id is bkjzhi which has a connecting flight from i5548 delhi to kolkata. As the flight i5722 is delayed by 3 hours due to which i am going to miss my connecting flight. This delay was notified to me today morning at the last moment. I have a important meeting in kolkata due to which i have planned for this trip accordingly. Now when i called to your customer care they asked me to wait for 6 hours in delhi airport and arranging another flight at 12pm tomorrow which will no longer required for me as i will be missing my important meeting with the clients which was scheduled at 10am tomorrow...
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Airasia — unethical behaviour - demand to be paid back

 Mischa Els on Oct 11, 2018

We booked flights from goa to bangalore early morning and paid 2000 rupees each more to get to bangalore early as i had to get to mysore for training and my friend a flight back to south africa. We took off and turned around to land again due to technical difficulty.

There was no plan b. Flights with other airlines were unaffordable due to the same day booking.

We spent 13h waiting for a flight and left at 8:30pm:
- we lost money on having to book a hotel room 2500 rupees
- we wasted an extra 2000 rupees each on the flight that never...
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Air Asia — non-refunding of double deduction money on Oct 8, 2018
I booked a ticket bound to delhi from guwahati on 06.09.2018. Unfortunately there was double deduction from my account. Pnr is z1y7je. I should get refund of rs 11956.00.

When contacted airasia, they told me to send bank statement. I did everything and have been following up after every 3-4 days but all the time they are saying the same "framed sentenced" that "your case has been escalated and money will be refunded within 24 to 48 hours".

After all i assume that my money is lost. I think this is their extra business.

Now, it has passed 01 month already....
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Air Asia — overcharging for baggage fees

 H. R on Sep 23, 2018
I paid excess baggage in advance of my flight. On the details of my flight confirmation i read that up to 32 kg is the allowance.

When i turned up at the airport they informed that it's only 15 kg. Between my 2 suitcases i was 11kg overweight which is typical for the airlines who don't give grace to international travellers which are flying out within 24 hours.

Why i am filing a complaint is that they said i can also be charged for my carry on. This is the only domestic airline that has ever done this to me. I will never fly air asia as they simply gouge customers...
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — no refund on airport tax for not travelling

 Chetna Rahul Jangda on Sep 20, 2018
I had a flight from da nang to kuala lumpur on aug 13, 2018 (Ak 649) and from kuala lumpur to hyderabad on aug 13, 2018 (Ak 69). Booking reference - fi2c8l and tl2s5f. I did not show up for both the flights and have been trying to get refund of airport tax. No update from air asia so far and it has been over a month. Please help with regards to this.

Attaching both the e-tickets for reference.

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Air Asia — customer care service, unresolved issue

 prasenjit_sen02 on Sep 16, 2018
Dear sir,

I am writing this email in total frustation with your customer care service. Till now i have been talking to customer care everyday for an hour each but no one wants to resolve the issue and only give excuse that i will get a call back in 2 hours but i never get a call some cases they even disconnected my phone. I have also raised two eform cases after initial discussion with air asia but its been more than 15 days without any response. Can i talk to anyone directly and who will really have some authority to listen to me and take action.

Case id...
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Air Asia — my suitcase lock broken

 princepgin on Sep 11, 2018
Dear sir
Me and my family traveled (4 tickets)on Air Asia TRV/BLR 31Aug 1400lt Dep under PNR BJJ8WL, we checked in with 5 pcs of bag contained all clothes and personnel belongings, All bags tagged under my mother’s name OMANA GEORGE, while we reached Bangalore airport it is noticed that my suitcase lock is broken and come out with a Major Damage as all sides are broken and it is totally not repairable .I immediately informed the Airport customer service staff of Air Asia Ms Aneka, i made her understand as the suitcase is very new and hardly used as the plastic coatings are still there,...
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Air Asia — they cheat me

 ALI Mohmad on Sep 11, 2018
Sir i pay 1200 rupees and said your job will be selected in the srinagar airport as ground handling csa
But they will not call me back when ever i call them the phone is switched off and sometimes say this number is not correct i have fee receipt sir please help me god help s you i am orphan they told me it's refundable your amount will be refund but not refunded...
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Air Asia — cancellation of bengaluru surat flights

 Eliyaskhan Husenkhan Pathan on Sep 9, 2018
Dear sir, many irregularities found in bengaluru surat bengaluru flight operations. Booking not available during september many days. Flyers want to book during oct-nov diwali period but not trusting due to irregular operations. Kindly clarify it and take the bookings of days of operations only like 5 days a week / 4 days a week so that flyers get clear cut guidelines....
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Air Asia — customer support representative said I am blind

 SravaniRao on Sep 7, 2018
Called air asia to take their help in booking ticket from visakhapatnam to kaula lampur. But the customer representative anandh. S said that i'm blind.

Then the call was escalated to next level athira. A and even she spoke in a rude manner.

The promotional offer says: flight from visakhaptnam to kaula lampur for rs.1, 399. And it can be done only through airasia website or throgh airasia app.

When called the customer service representative said that it works only on standard devices like laptop or desktop. But this was not mentioned anywhere on the...
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Air Asia — complain

 shanaya Ta on Aug 28, 2018
Hi sir/ name is shanky tandon.i booked air Asia flight today at 11:10 with my family from delhi to mom got sick in morning I called in india air Asia coustmar support. So rude disrespectful peoples.then however in stress I book yes I was going to airport was checking air Asia app.was coming on top close kila 2 air specs from 27 to stress did not go in deep came back home called again to Coustmar support india same rude bad very disrespectful peoples.i lost so much money 3 time I paid money and get no help.had been travelled with many airline did not have this much bad experience...
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Air Asia — injustice done while allotment of seats

 Tanvi Marodia on Aug 17, 2018
Respected sir,

This is to share with you about the injustice done to my family while seat allotment while travelling from kolkata to bagdogra. We were four of us and had arrived at the checkin counter two hours prior to departure. We had not done web checkin because all the preferred seats were chargeable. The lady at the counter gave us 4 entirely separate seats that too at the back 30, 27, 20, 16 and half of these being middle seats.
We were told even before giving the boarding pass that since you didnot do web checkin we are going to provide sepaeate seats, that too in...
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Air Asia — misbehaviour

 chefsujan dey on Aug 5, 2018
On 3.08.2018 i5-591 my flight was there that night it was heavy rainfall and i was fully wet and i was asked for the help many times to crew members but they didn't help me out and i was entered late in airport only 50 mints was there to departure the flight and unfortunately my cell phone was got switched off and i was too wet and forget to take the printout of my ticket and i was came to the counter and i was asked for help like any thing but directly the lady told me that i can't help you out her name is miss. Jolly hazra and was a another guy he also told me the same thing his name is mr. Abhiroop...
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Air Asia — update your servery

 Deepanshugoel99 on Jul 27, 2018
Please update your servery because just because of your ticket services i missed my flight. I was booked a ticket from your main website. They give me only ticket without name and just because of this reason they did not give me entry to check-in the my boarding pass. Your services is very bad and humiliated services which is really bad experience and i must say your company does need to update your services and give some teaching classes to your workers....
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Airasia — overcharge at luggage

 anirbandasguptaaa on Jul 24, 2018
I am a frequent customer of airasia. I feel it is my duty to relay an important message. Three months back, my wife and i suffered personal harm and the scar has not yet left my mind... Twice i have tried to email the company but only silence in return, rubbing salt in the wound, as it were. I have to write you to explain the situation to clear my mind of this.

I booked a flight (Booking number hfj84c) for two passengers on 7th of april, 2017 flight ak 131 from hkg to cok, connecting through kul. I have been on over 100 flights on all of which my luggage was checked through to my...
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Air Asia — cancel charges not justified

 Chintan Engineer on Jul 2, 2018
We had cancelled two flight tickets from banglore to surat because of death of mother of the passenger asha parmar on i5-1476 flight. You have refunded meagre amount to us.

As we have got full refund for our tickets from bom-coimbtore by indigo airlines on submission of death certificate of her mother, passport copy showing her to mother's name on the same tour.

We desire the same from your side on humanitarian ground....
Complaint comments  Read comments [1]Complaint category Airlines

Air Asia — fraudsters

 Pavan Punja on Jun 15, 2018
On 15th june 2018, a ticket was booked for my wife, after 4-5 calls to their offices and getting a full guarantee that the flight would reach its destination with zero diversions, they ended up landing the flight in delhi with absolutely no compensation.

I even told them if the dust storm is excessive please reschedule the flight or atleast cancel the tickets, to which their answer was they would do so with a hefty cancellation fee. They gave me their word that the flight would land at chandigarh and it didn't. We spent close to 7k extra and an excessive time waste for an urgent...
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Air Asia — misbehaviour of cabin crew staff

 Preet Singh Khanna on Jun 4, 2018
This is to inform that 7 members of our family namely:
Kawaljeet singh/loveleen kaur / surveen kaur / taranjeet singh / amarjeet kaur / sirjan kaur & prabhgun kaur, were travelling from goa to new delhi via airasia flight - i5 799 on saturday 2nd june, 2018.
We had pre booked our meals to be served during the flight and it had some non-vegetarian meals as well. On the flight it was announced that all no-vegetarian meals are halaal. Since we belong to sikh religion so we are not allowed to have halaal food hence we requested the cabin crew in-charge to kindly replace the non-veg items...
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Air Asia — flight cancellation without intimation

 Prateep Sengupta on Jun 2, 2018
I had booked air ticket through easemytrip for kolkata-jaipur sector for travel on 22nd may 2018 (Booking id emt[protected] and airlines pnr zi544f. When i reported to the airport i was told that above flight has been cancelled since 3/4 months. But it is regretted that neither the air asia sent me any mail or sms nor i received any intimation of cancellation from easemytrip though my mobile and email id was registered. Easemytrip later confirmed that they had no information about the flight cancellation. The most dubious role has been played by air asia. Its nodal officer informed me in email after...
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