Air Asia — air asia international flight cancellation with no refund

Der sir/madam,

This is reagrding my bookings from bangalore to bali for air asia filight on 18.04.2020 via
Booking id: nn[protected] with return on 25.05.2020.
Both the tickets are booked through make my trip for our vacation.

Due to the prevailing situation in world currently, i. E. Coronavirus and considering the pandemic, all flights stand suspended and
Indian government has prohibited travel to any country and strictly advised us to avoid non essential travel.

Also, we received a confirmation from airlines stating that the flight stands cancelled due to which we cannot continue with our travel.

In this regard, we request you to help us get the complete refund from the airlines without any
Deduction since the cancellation is done by the airlines.

As per the directive from airlines, we have received two options i. E. Ticket amount will be credited to air asia account
Or change the new travel date before 31st october 2020. It is also to be noted that the above tickets are booked through makemytrip.com (Trarvel agency of air asia).

We are not willing to opt for any of the above said two options due to prevailing situation (Covid 2019).

Further it is the settled legal position that once the flight is cancelled by airline, the entire ticket amount to be refunded
And the airlines cannot the ticket amount without our approval.

Further we never agreed for the above said options while booking the tickets.
The airlines have unilaterally provided the above said options which are not at all feasible for us.

It is totally unethical to hold the ticket amount after cancelling the flight by the air asia.

Therefore i request for the refund of the entire ticket amount at the earliest.