Air Asia — Air Asia pune checkin staff misguide to charge extra money

Address:

E202

I was travelling to Pune to Bengluru on 22th Dec 2021 with double dose vaccination but without RTPCR report. Checkin staff simply denied to get me checkin and asked me to cancel/rescheduled the ticket with penalty.
few minutes later he asked me to pay 1900 rs to compensate this and he gave me a bill for front row seat for Rs 1500, later i realized that there is nothing to do for this RTPCR

Ticket ref no[protected]
PNR RZ7DGF
date 22.12.21
pune to benglore