Air Asia — Air fare not refunded for cancellation of flight due to lockdown announced by government

Below are details of the travel ticket booked

Bangalore to Jaipur - PNR Y27LMN - Case was raised with Air Asia for refund of the airfare (case number[protected] on Jul 24 2020 an automated email was received saying your refund is processed and would take 10-15 days to process by bank and would reflect in your account thru which the payment was made. Till date the amount is not received and today I see the case is closed saying the amount credit to your account which is not correct.

Jaipur to Bangalore - PNR C6HGPK - Case was raised with Air Asia for refund of the airfare (case number[protected], on Jul 24 2020 an automated email was sent saying your refund is processed and would take 10-15 days to process by bank and would reflect in your account thru which the payment was made. Till date the amount is not received and today I see the case is closed saying the amount credit to your account which is not correct.

Kindly help to get the refund of the airfare. it is very difficult to have a direct call with airline as the lines are busy throughout the day .
Thanking you