Air Asia — Big member id locked

Address:	INDIA
Website:	AIR ASIA INDIA

I am having a bad time with air asia for the past few months. First i booked a flight from chennai to kolkata which was cancelled due to covid. Instead of refund all i got was credit shell with big member id. Then almost three to four times the flight which i booked by the given credit shell all got cancelled. Now even the big member id got locked and i mailed them to clear the issue. But still the same problem appears. Big member id :[protected]