Air Asia — Cancel booking not refunded more than 60 days. No proper response from airasiaask & chat auto-exit within 1 min of requested info

Address:	63000
Website:	www.airasia.com

Dear sir,

I booked two way ticket for two passengers travelling from kuala lumpur to trichirapalli. We are unable to fly due to visa stamp/renewal.
Airasia customer support advise me to cancel my journey after the flight on-board date to get refund amount.

Before on-date contacted — http://www.airasia.com/sg/en/contact-us/call-centre.page — malaysia
Case id : cas[protected]lsk5g0
Booking cancelled date : 27-october-2016
Booking no. : tgudfw


With this case id there is no proper response airasiaask and chat window auto-exit after pasting the policy and regulations only.
I request to provide email id, customer support contact number within 1 minute chat window auto-exit/refresh without response of other details.

Thanks in advance,