Air Asia — cancellation request within an hour of a booking done with a mistake

Address:

New Delhi, Delhi, 110075

Hi. Recently i have done a booking with air asia airlines. The dates of the booking were wrong when i checked my ticket so i called airasia customer within an hour for fully refund cancellation as there was some mistake but they told me that cancellation fee will be charged.

Being a traveller of airasia airline i expected some kind of support from them. I mean there should atleast be some time like 1-2 hours when u can call them for free cancellation.

I told them that they have done it for one of my friend but they denied it. My friend had called them for free cancellation within an hour and they did it.