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Air Asia — CASE [[protected]] is not resolved from a month

Air Asia is not giving a refund for the cancelled flight for which I raised the case around a month ago.
Their virtual assistant is really not good and they don't have any mail or human support team.

Please Air Asia give me a refund back.
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    Air Asia Phone
    +91 80 3300 8000
    Air Asia Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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