Air Asia — Collected extra amount at boarding pass issue counter which is not included in ticket on the pretext o[censored]ser development fees.

Address:

501101

I have purchased air ticket online on Booking Date : 25th June 2015 for travel to Kaulalampur on 5th March 2016 by Flight no. A K 68 of AirAsia the transaction was concluded and the total payment was also made on 25th June 2015.
When we approached the Boarding Pass Issuing counter at Rajiv Gandhi International Air port at Hyderabad, Airasia has collected an additional amount.as User Development Fees : Rs.10140/- vide receipt AIRASIA BERHAD : no.3438609.
PNR no.A6U84Y, Ft. AK68 Sat.05 March[protected]
The payment to be made to-wards User Development Fees was not disclosed at the time of concluding purchase of ticket and the same is not binding on the consumer.