Air Asia — comfort kit purchased while booking but not given in flight

Address:	500011
Website:	airasia.com

I have purchased my ticket from hyderabad to kualalampur with pnr as : viqgqf for the travel date 27th oct 2017. I had included comfort kit in my ticket and i was charged additional money for the same.. But in flight the staff did not provide the comfort kit to me and asked for the paper confirmation. As the world is moving towards paper less, i did not print it out. I asked them to provide wifi so that i can retrieve the booking details and show.. But he denied for that too. Finally he did not supply the comfort kit and i had a horrible journey as i was not feeling well and could not bear the temperature.