Air Asia — Complaint about no reponse to my previous complaint with Air Asia (CAS[protected]W61BW)

Its been 10 days and there has been no response to my complaint # CAS[protected]W61BW from Air Asia, except an acknowledgment email that my complaint was submitted.
Not sure of what levels of service this airline holds but this is bar far the lowest I've ever seen. The claim amount is minimal, however the distress and disappointment is huge.
I'm not sure if I would hear back on this complaint, but here's to wishful thinking.