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[Resolved]  Air Asia — Delay in refunding the amount suspecting to be [FRAUD]

I have booked my ticket couple of months before the departure date but AirAsia reshuled the flight 13 hours late, 4 days before the departure date and by seeing it I cancelled the ticket. I cancelled my ticket on 11/Nov/2014 and till date they say "our back end team is delaying in reinbersing the amount and it will be debited to your account by 2 days, this week or next week". I followed up with them multiple times and there is no fair response from Customer care. I need to book a consumer frandent complaint, can someone help how can to do it? Thanks Prabhu Shankar R
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Complaint marked as Resolved Jan 26, 2018
I follow up with multiple times and they reimbursed my ticket money after 6 months.
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    Air Asia
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    489
    Pending
    0
    Resolved
    43
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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