Air Asia — delayed baggage

My baggage was two days delayed. I did all the procedures for claim the compensation that the company told me, i did the chat with ava, then i contacted the insurance company. I had a big patience chatting with them, sending thousands of times the same information they required again and again, and finally they told me that i have to email air asia. So i did. And then the company replied i have to chat with ava... Again.
I'm going in circles, nobody helps me, this is never ending history.