Air Asia — disgusting customer service

Website:

Airasia.com

I booked air asia from bali to jaipur and somehow in a hurry i booked for 8 nov instead of 8 dec. I realised that i made a mistake and tried calling them. The customer care department received my call and i initially asked the to reschedule the booking as i made a mistake. I was shocked to hear that they are charging more than ₹12000 per person, the full amount even for the 2 years old child. My previous ticket booking, which was wrong cost me a little greater than ₹9000. I mean this is robbing someone's hard earned money by telling them. I asked them that i am ready to pay 3/4 of the total booking amount and asked them to check for any option as there are retention department who have a lot of promos or options to do this but they refused it straight away saying that this is not possible from our end. Is this how you treat your passengers? Pathetic, inappropriate, unprofessional and disrespectful behaviour and service this is from air asia. I will never ever travel with this airline again in my life. Highly disappointed.