| Address: | 2/1,Nandini Layout,Banglore |
I Booked ticket from BLR ( Banglore ) to Hu Chi Minh City ( Vietnam ) on August 5 th Date of Travel is on 1 St September.
While doing first booking for 3 Passenger we used Ixigo Flatform for booking, they are not provided any option for addition baggage ( Default only 7 Kg ) and after initial booking asked them for addition Add on Bagage they quoted 3 x times of actual cost ( Nearly 10 K / Baggage where actual cost is 2.5 K )
so unfortunately we request for cancellation and booked new ticket in Air Asia website with addition baggage, after booking confirmation, Ixigo rejected the cancellation request and started saying ticket cannot be cancelled ... You have to contact air Asia, since it is International flight, Air Asia India Suggest by mail to contact them By AVA chat, we tried contacting with all no provided in website, tried to contact by mail, contacted airport sales team, they were saying ticket cannot be cancelled, since we made duplicate booking based on Air Asia ticket cancellation policy, same passenger, same flight, same travel date, same destination, duplicate booking will be refunded .. I was tried lot to cancel ticket from 5 Aug to till Today Aug 16 No use no response for mail, raised complaints in Air Asia website ..no use ..no response ..
Kindly Look in to Matter and resolve issue ...
PNR No Z83FYQ ( Need to cancel without Baggage ) Valid Ticket PNR ZTDWFR ( With Baggage )
Total Booking Value Rs 73 K Was this information helpful? | 
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