Air Asia — Extra fee charged on tickets while boarding

Address:

560078

My parents traveled on 31st May from chandigarh to Bangalore while Air Asia and they were charged Rs 1000 while giving boarding pass. My parents made it clear they have no preferred seats and will take any seats offered. Still the staff member made them pay Rs 1000 for giving the boarding pass.

I'm hearing this for the first time in my 10 years of air travel experience. This sets bad trust and lack of faith in using Air Asia again in future.

PNR: IBPGXV