Air Asia — Flight cancelled by Air Asia India and Now Airline not refunding Money

My Flight was cancelled by Air Asia India due to Covid 19 and now the airline is not refunding my money or giving me a credit account for the same. Request you to please resolve asap. My details are mentioned below

Name : Manalee Deka
Flight No : I5 - 784
PNR : VSH94L
Date of travel : 5th May 2020
From Guwahati to New Delhi
Mobile : [protected]
Email : deka.[protected]@gmail.com