Air Asia — flight delayed and I lost money due to connecting flights

Address:Dibrugarh, Assam, 786602
Website:www.airasia.com

I arrived at the counter 1.30hrs in advance only to learn that the flight has been delayed to 10.20 am. I did not receive ant text message or email regarding the same whereas many passengers. When i inquired about the same in the counter i was given some lame excuse. I had a train to catch at 12.10pm from guwahati which i definately missed. I was not accommodated in an earlier flight citing it was full. Flight delays are normal and unavoidable but all the other airlines do provide meals for the delay. I missed the train and lost money in the tickets. Moreover i had to do train tickets all over again paying even more. I had to wait till 10.20am and was not offered any meals or so which is totally unprofessional. I was offered that my check in baggage would have priority tag so that it arrive first in the conveyor belt. Nothing of that sort happened and my baggage arrived after 50% of the passengers got their baggage in guwahati. It was a terrible experience and i lost lots of time and money due to the airasia's staffs "donot care" attitude.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Asia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    689
    Pending
    0
    Resolved
    48
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
    View all Air Asia contact information