Air Asia — flight got delayed and informing the passenger as last moment due to which missed connecting flight

Address:

560037

My booking id is bkjzhi which has a connecting flight from i5548 delhi to kolkata. As the flight i5722 is delayed by 3 hours due to which i am going to miss my connecting flight. This delay was notified to me today morning at the last moment. I have a important meeting in kolkata due to which i have planned for this trip accordingly. Now when i called to your customer care they asked me to wait for 6 hours in delhi airport and arranging another flight at 12pm tomorrow which will no longer required for me as i will be missing my important meeting with the clients which was scheduled at 10am tomorrow morning.

Now the only option your customer guy gave me to cancel the ticket at last moment. They were showing themselves helpless which was very much irritating. I really don't understand why there was a last moment change happened, and if this happened them why the passengers have to suffer for this. Today again she cancelled my ticket for a refund of rs 5000 and asked me to book another ticket from another airlines worth rs 14000.

Now for your disgusting service i have to pay rs 9000 more and book a new ticket at the last moment. Why should passengers should have to bear the loss for your reschedule.

I need a justification for this. Why should i have to pay (Waste) my rs 9000 more. If you guys are not smart enough to run your business then you should stop all your flights so that people will not book flight in your airline.

I made a mistake that i trusted on air asia and booked the ticket now i want my rs 9000 as refund which i have to waste due to your improper service at the last moment of journey. Why should i have to pay and bear the loss for your waste and improper services.

Is this is the way you are treating your customers and putting them in bad situations by cancelling the flights at last moment. Need your justification.