Air Asia — Flight rescheduling at very short notice

This has a reference to PNR L4IFGG. My mother is a patient, and she was travelling alone during daytime. The flight was postponed twice at very short notice. As my mother is patient cannot travel alone during late night hours, it was requested to Air Asia customer care to reschedule the flight of my father with PNR W6P58Q along with my mother. The humble request was made to customer care Air Asia but the request was arrogantly turned down. As we were pushed into such situation either reschedule the flight with PNR L4IFGG or cancel the flight. Considering the further travel of my senior citizen parents together, this single rescheduling was of no help. By the way even the earlier booking of PNR W6P58Q at 1.40 was an accidental mistake. I thought it was 1.40 afternoon. We made number of requests to correct that mistake to Air Asia which was bluntly turned down. So in the end Air Asia left us with no option but to cancel both the flights with further losses of connecting journey and hotel bookings. Lost heavily because of stubborn attitude of Air Asia. It has shattered our confidence in Air Asia. Can Air Asia compensate us by offering two tickets instead of the refund? Today considering the travel time, we were forced to make a decision two hours prior to journey